Customer Service Medical

SILVIA RODRIGUEZ

**-** ******** ***, #**, Woodside, NY 11377

347-***-**** ***************.***@*****.***

CAREER PROF I L E

Dedicated and highly motivated medical assistant with extensive customer service

experience. Seeking to obtain a position in the medical field that would allow me to exceed

expectations and utilize medical education and skills acquired.

Fluent in English and Spanish; speaks clearly and persuasively in positive or

negative situations, listens and gets clarification, and responds well to questions.

Received UMA’s “Academic Excellence” Award for maintaining a cumulative grade

point average of a 3.0 or higher.

KEY M E D ICAL SK I L LS

Introduction to Medical Assisting Medical Terminology Medical Transcription

Medical Billing Medical Law & Ethics Medical Record

Management

H IPAA Patient Processing and Accessing Office Accounting

Electronic Health Records E lectronic Medical Records A natomy and Physiology

Human Pharmacology Medical Office Procedures Customer Service

Principals of Management I nsurance Verification I nt ro to Health Care

Coding

Interpersonal Prof. Communication

E DUCAT IO N

U ltimate Medical Academy - Tampa, FL 11/2013

Diploma - Medical Administrative Assistant (GPA: 3.4)

Completed an intensive, ABHES accredited t raining program which included :

Medical Assisting, Disease Processes, Surgical Procedures, Life Cycle of an Insurance

C laim, Health Care Settings, Health Care Payers, Basics of Procedure and Diagnosis

Coding from Medical Records, Reimbursement Systems, Word Processing and Medical

P ractice Management Systems.

LaGuardia Community College – Long Island City, NY 2012

Diploma - General Education

P ROFESSIONAL WORK H ISTORY

Gotte’sCafé – Astoria, NY 2011 – Present

Cashier and Hostess

Serve a major role in establishing an inviting atmosphere for guests as the first point

of contact with the local public.

Courteously greet patrons and direct them to tables or accompanied them to waiting

a reas until tables were ready.

Establish and maintain communication throughout the ordering process.

Receive payments by cash, check, credit cards, or automated debits, maintaining all

cash and media.

Maintain a working knowledge of all i tems in the menu, while upholding a

p rofessional attitude, service excellence and high level of customer satisfaction.

Contact this candidate