Customer Service Sales
Resume:
PAT FURNISH
**********@*****.***
WORK EXPERIENCE:
Polk State College Winter Haven, FL
Assistant Veteran's Coordinator May 2014 - Present
• Prepare documents, organize and maintain documents in paper and in electronic filing system.
• Assist veterans required documents which include DD214, Letter of Eligibility, and Certification letters.
Macy's Winter Haven, FL
Flex Team, Sales Associate April 2012 - May 2013
• Provided excellent customer service for all customer needs; provided information on products and services.
• Resolved customer complaints or referred unresolved customer grievances for further investigation.
• Solicited sales of new or additional services or products.
Polk State College, Winter Haven, FL
2012-2013 was involved in Student Government and Phi Theta Kappa as President at Polk State College.
Urban Trust Bank Lake Wales, FL
Banking Center Manager June 2009 - December 2011
• Resolved customer complaints regarding sales and service. Conflict Management.
• Planned & directed staffing, training, and performance evaluations to develop and control sales and service
programs.
• Reviewed operational records and reports to project sales and determine profitability.
• Monitored customer preferences to determine focus of sales efforts.
SunTrust Bank Lake Wales, FL
Branch Manager October 1998 - May 2009
• Established and maintained relationships with individual or business customers or provide assistance with
problems these customers may encounter.
• Examined, evaluated, or processed loan applications.
• Planned, directed, or coordinated the activities of workers in branches, offices.
• Recruited, trained, and developed staff members.
• Networked within communities to identify and attract new business.
• Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
• Evaluated financial reporting systems, accounting or collection procedures, or investment activities and make
recommendations for changes to procedures, operating systems, budgets, or other financial control functions.
EDUCATION
Polk State College, Winter Haven, FL. GPA 3.90
AS Criminal Justice, May 2015
BAS Criminal Justice (Dec. 2016)
• Coursework: Criminal Law and Investigation, Law and the Courts, Community Policing, Hate Crime Law
and Policy Criminal Procedure, Domestic Violence and the Criminal Justice System, Alcohol, Drugs, and the
Criminal Justice System, Juvenile Justice System, Corporate Crime, Ethics in Criminal Justice.
ADDITIONAL SKILLS
• Self-motivated, responsible, punctual, detail oriented, quick learner, and energetic.
• Excellent customer service, telephone and public speaking skills. High level of MS Office proficiency.
References Available Upon Request.
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