Customer Service Office

PATRICIA A. FREDRICKS

*** *. ********** ***** - *** 105, Pembroke Pines, FL 33025 Cell

954-***-**** ***********@*****.***

OBJECTIVE:

To obtain a position where my excellent customer service, organizational,

creative, and professional skills will complement your company image.

QUALIFICATIONS & SKILLS:

. Anticipate problems and needs before they arise, and ability to remain

calm and professional under pressure

. Confident to lead, delegate, organize, plan, expedite, meet deadlines,

and follow up

. Effective in using my creativity and resourcefulness to accomplish

goals and objectives

. Excellent customer service, organizing, detailing, and time management

skills

. Passionate person with integrity, enthusiasm, initiative, and a

willingness to learn

. Reputable for my dependability, honesty, sense of humor, good

judgment, and work ethics

. Strong editing and writing skills, and verbal communication with the

ability to interact with a wide range of people

. Assist people with excellence to ensure they have a satisfied and

successful outcome

EMPLOYMENT HISTORY:

Pelican Flight Training, LLC Pembroke Pines, Florida Office

Manager 1/2014 - 2/2015

. Managed monthly aircraft tie-down rental spaces & collections of at

least 50 tenants and transients

. Scheduled and dispatched the instructors & students, handled kit

bags, entered information in Flight Schedule Pro

. Researched internet for quotes from outside vendors and services for

supplies, equipment, printing, and repairs

. Created the company brochure, a variety of office forms and

worksheets, signage and graphics as needed

. Hired and supervised the cleaning company

. Ordered, purchased and maintained inventory of pilot, office, and

cleaning supplies

. Managed day to day office operations (such as mail, deliveries,

phones, distributing keys, record keeping, customer service, payments,

etc), also checked competitions fuel prices & updated our prices,

opened and closed

Hollywood Aviation, INC Pembroke Pines, Florida Office

Manager 2/2006 - 12/2013

. Managed monthly aircraft rental spaces, invoices & collections of at

least 73 tenants and two subleased companies

. Secured the property for safety and organized a plan for hurricane /

bad weather preparedness

. Sold fuel, rental space, pilot supplies, tees & sweatshirts

. Balanced company checkbook, payroll, accounts payable and receivable,

. Researched for quotes from outside vendors and services for supplies,

equipment, printing, and repairs

. Ordered, purchased and maintained inventory of pilot, office,

cleaning supplies, and clothes

. Created a variety of office forms & worksheets

. Managed day to day office operations (such as mail, deliveries,

phones, record keeping, customer service, etc) handled cash & credit

cards, also checked competitions fuel prices, updated our prices,

opened & closed

Pier Sixty Six Resort Ft. Lauderdale, Florida Catering /

Convention Services Assistant 5/2004 - 2/2006

. Met with prospective and current clients, gave tours of property, went

over their event plans

. Collaborated with other department managers involved with the events

. Created a variety of office forms, worksheets, promotional flyers,

signage and graphics, etc. as needed for each event

. Managed day to day office operations, prepared & processed bookings,

client profiles, banquet prospectus, client files, reports, contracts,

requisitions, memorandums, revisions, group resumes, correspondence,

vendor & client statements & checks, amenity forms, events for each

day, AV details, wedding packets, lobby reader board, inventory for

supplies, etc

SYSTEMS AND EQUIPMENT:

Standard office equipment, MS XP Office Suite, AS400, SCA, Envision,

System one, Flight Schedule Pro., Medisoft

EDUCATION:

Broward College Hospitality Management

1993 - 1995

ACCOMPLISHMENTS:

. Saved Edward Don & Company 33% annually on postage by improving the

mailing and shipping process during the years 1997 through 2001.

. Coordinated & delegated volunteers and military at Homestead Air

Force Base after Hurricane Andrew

. Volunteered 10 years for a non-profit organization as the Seminar

Training Coordinator

. Have planned & implemented several events over the years

Contact this candidate