Management Project
Resume:
SUSAN BELLOTTI
Lyndhurst, NJ
Phone: (***) *** - 1247 ( ********@*****.***
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SENIOR IT MANAGEMENT PROFESSIONAL
Energetic, self-motivated Senior IT Director with a strong strategic and
technical background seeks to further develop expertise in a Senior Level
role, helping to identify and solve problems in order to boost efficiency.
Strong management experience with ability to motivate cross-functional
teams. Adapts quickly to shifting priorities, and does whatever it takes,
regardless of role or position to get things done. Proven track record for
managing and motivating a team of skilled IT professionals for a financial,
global payments Fortune 500 company that contributed to the company's
growth of revenue in the past 10 years. Recognized in the industry as "the
go-to, get it done person".
Highlights
o Champion of world class service delivery. Experience improving
productivity within an organization by creating a quality center of
excellence. Provide 'best practices' based recommendations. Successful
implementation of global strategic process improvement initiatives and
managed process improvements companywide. Bringing the rate of
successful implementation of software releases from 75% to 99%.
o Driven force for enhancement to IT services processes and organization
effectiveness. Exceptional capability managing multiple software releases
of application project deliverables and complex, high profile project
implementations at one time. Manage the PDLC/ SDLC process end-to-end,
reporting risks, prioritizing, manage resources and provide direction.
Specialize in IT processes based on accepted industry standards such as
CMMI and Six Sigma. With focus on the long-term strategic role of
software delivery.
o System and technology alternatives and application development
technologies. Exceptional experience in managing multiple applications
and releases throughout the development lifecycle, covering functional
and non-functional testing, automation, manual, regression and
performance testing, Waterfall and Agile methodology, tools and
techniques. Making exceptional decisions based on user experience
feedback and knowledge. Meeting business needs and expectations and
ensure adherence to companywide policies and procedures.
o Experience building and maintaining solid client relationships.
Coordinate and work closely with senior IT and business owners.
Coordinate with internal and external stakeholders to identify and
prioritize product software features and functionality and develop
associated cost estimates, planning and execution of releases.
o Realize maximum value and return on IT investment. Assist with design
and development. Collaborate with global business development and
technical team members on the development and submission of proposal
responses. Exceptional problem-solving, decision making, leadership and
people management skills Skilled in tactical and strategic planning as
well as analyzing complicated business problems/needs on a multi-
platform, complex environment.
o Exceed expectations and produced multi-million dollar results.
Exceptional analytical and problem solving skills and managing strategic
initiatives, assessing business requirement gaps and making sound
professional decisions on end-to-end execution of complex software
projects and products (includes SaaS, POS, Web, Digital, CRM, B2C, C2B
C2C, AML, KYC, SOX, PCI).
Core areas of Expertise:
IT Strategy & Execution PDLC/SDLC / CMMi Organizational Design
Time & Resource CRM / Customer data & Restructuring
Optimization Program & Project Management Payment solutions
Enterprise IT Systems Defect & Issue
Quality Assurance New Product & Technology Management
Process Improvement Launch Team Building &
Strategic Planning & Risk Release Management Leadership
Management Root Cause Analysis Cross-Functional
Mergers & Acquisitions Operational Coordination Teams
Financial services Customized Test Strategies Vendor Management
Payment solutions Agile / Waterfall /SCRUM Compliance/ Audit
Software & systems areas of Expertise
MS Project/Office HPQuality Center HP ServiceDesk QTP / WinRunner
Access Enterprise Java/HTML/XML
Lotus Notes Architect SOA infrastructure MS/SQL
SharePoint Web 2.0 Linux RDBMS
Clarity Websphere Selenium/Robotframework TCP/IP
Visio Webservices /Ride FTP
SoapUI Middleware OpenSource Technology ERP
Jira APIs Jenkins AS400/
Java JBoss VersionOne Mainframes
SaaS Mecurial
professional experience
Western Union 02/2014 -
Present
Senior Manager of Quality Assurance, Solution Delivery, Solution
Engineering - Core Systems
Financial Services - Money Transfer / Payment Solutions
o Direct and lead a team of on-site and offshore IT quality assurance
professionals. Manage the performance of vendor resources and vendor
relations. Establish standards to ensure consistency and effectiveness.
Providing guidance and meeting customer expectations.
o Assisting in getting the IT organization into a profitable and successful
state after a company-wide transition. Provide training, mentoring and
opportunities to develop their skills. Evaluate tasks performed and
provide 'best practices' based recommendations. With the goal to bring
the rate of successful project and product implementations to 99%
successful.
o Direct and manage the quality assurance and testing of products, projects
and program releases, enhancements and fixes. Coordinate integration,
load, performance and automation testing. Coordinate and managed the
building of an End-to-End test environment. Coordinate deployments and
code merges to Production systems.
o Partner and work closely with business leadership teams on scope, budget
and definition of projects and products, defining key project
deliverables, prioritizing, and achieving strategic objectives, while
being instrumental in the decision-making process to ensure requirements
are consistently met in each phase of project planning and execution.
Providing the best possible outcome. Consistent track record of success
in product launch, from concept to fruition, within budgets and
deadlines.
o Provide guidance, assistance, collaborate and managed the end-to-end
execution of complex projects and products following SDLC/PDLC. Establish
standards in each area of testing to help ensure consistency and
effectiveness of testing and act as escalation point. Strategizing and
making sound professional decisions for successful implementations.
o Responsible for operational and strategic planning, including business
requirements, project/product planning. Provide technical guidance and
conceptual solutions to complicated business problems/needs, as well as
strategic planning to avoid risk or impact to product and projects.
o Managed outsourcing vendor pool of Software Quality Engineers. Meet with
vendor management to perform reviews with the outsourcing suppliers and
vendors to communicate their performances and discuss and correct
corrective measures, as necessary. Accountable for ensuring vendors
adhered to SLAs, manage 30/60/90 day forecast and stay within budget.
Scenarios/attributes to be tested are documented and maintained.
o Provide staff and management with objective insights into processes and
associated work, as they pertain to CMMi, improving productivity. Create
and implement policies and procedures companywide, including
infrastructure changes and operational procedures for better performance.
o Coordinate weekly meetings with development, technical and testing groups
to discuss projects, report progress of work and provide status of
projects, products and programs. Managing outsourcing vendor pool, SLAs
and 30/60/90 day forecasts.
o Manage and perform reviews with the outsourcing suppliers and vendors to
communicate their performances and discuss and correct corrective
measures, as necessary. Making sound hiring decisions, development
planning, performance analysis and training. Also, provide guidance on
implementing process and procedures.
o Manage and provide direction to the test environment management team.
Coordinate code merges and implementation of releases. Ensure
environments are stable with minimal impact and downtime.
o Manage the test data management team to insure proper planning and setup
is performed prior to testing to insure no impact to projects or
releases.
DeskNet Inc. 10/2012
- 07/2013
Director of Product Quality and Delivery
Enterprise Client Financial Communications - Client Reporting and Automated
Marketing Solutions
o Responsible for financial client reporting and automated marketing
solutions software product delivery and overall quality of the
applications implemented on cross functional, multi system environments.
Ensuring business requirements were met and with the highest degree of
quality.
o Responsible for defect tracking, resolving issues and making sound
decision to changes in scope and client requests. Implementing best
practices to ensure overall product quality and delivery based on
accepted industry standards such as CMMI and Six Sigma.
o Managed an IT team of test engineers, test automation engineers and
developers covering framework, functional, non-functional and User
experience testing. Provide direction on project and test strategy.
Ensuring adhering to policies and procedures implemented companywide.
o Created and implemented a test suite. Implemented automation testing
tools, Selenium /Robotframework, and a deployment process for scheduled
builds using Jenkins.
o Managed the overall quality of products and projects end-to-end.
Requirements, design, development, QA, UAT, User experience and
production. Coordinate software deliverables, Cloud based Saas and behind
firewall.
o Responsible for providing support and direction for internal
organizational process and procedures. Created SOP for requirements
gathering, development, testing, defect management, release management,
UAT, deployments, client implementations, production support and change
control.
o Provide guidance to individuals in getting familiar with Agile and work
closely with Scrum Masters, developers and QA. Keeping team and projects
on track and raise awareness of issues and risks.
o Created custom reports for analysis on effort, work in progress, tasks
completed and deliverables.
o Defect management and tracking of issues in Quality Center. Coordinate
schedule of fixes, enhancement and change requests.
o Provide direction on code merges, environment set ups and deployment for
projects/products in Cloud environment and behind firewall.
SiriusXM Radio 7/2012 -
10/2012
Senior IT Management - Quality Assurance and Testing (Consultant)
Media / Communications
o Managed multiple QA teams. Responsible for overseeing the testing of back-
end, production bug fixes, regression, on-line media Channel Master
changes, all channel assets pushed to Production, Product Master and
Media player. Used Farmington Hills Player (in-house tool) to verify
audio of channel changes.
o Produced a weekly status report on projects and progress for upper
management.
o Implemented process and procedures. Ensure best practice testing
methodologies, including performance/load testing of all backend servers
and services
o Managed end-to-end execution of projects in a multi-platform environment.
o Managed defects reported and raised awareness of issues and risk to
projects/products. Conducted root cause analysis and resolved issues with
a sense of urgency.
o Coordinated code merges, environment set ups and deployment for
projects/products
MEDCO 5/2011 -
02/2012
Senior IT Management - PM / QA - New Markets Business and Product Services
(Consultant)
Healthcare / Health services / Pharmaceutical
o Supported a matrix organization using both Agile and Waterfall
methodology.
o Responsible for enhancing the internal organization processes and
infrastructure for the International Joint Venture group. Created SOP
and a standardized issue reporting form to establish a uniform procedure
for issues/problems to be handled in an orderly manner and successfully
maintain a productive schedule of releases for a newly formed
international group.
o Managed end-to-end execution of complex web projects and products in a
multi-platform environment following SDLC/PDLC. Participated in
requirements review meetings, gathered estimates and timelines from SMEs.
Provided support on HIPAA mandate of ICD9 to ICD10 codes project.
o Managed testing, defects, reported and raised awareness of issues and
risks to projects/products/programs. Conducted root cause analysis and
resolved issues with a sense of urgency, avoiding impact. Provided input
to improve testing capabilities, automate quality assurance processes and
implemented changes when necessary.
o Coordinated daily status call with development, technical and testing
groups to report progress of work to senior management and business
owners. Assisted in weekly project review meeting and provided status of
projects.
o Provided technical guidance and conceptual solutions to complicated
business problems/needs, as well as strategic planning to avoid risk or
impact to product and projects.
o Responsible for coordinating releases, code changes, defect tracking,
updates, test strategy, enhancements and change control requests for
products/projects.
o Assisted and supported the SQE team on testing activities, test strategy
and drive results. Provided direction on code merges, environment set ups
and deployment for projects/products.
o Defect management and tracking of issues in ClearQuest. Coordinated
schedule of fixes, enhancement and change requests.
o Maintained and utilized Sharepoint sites for documentation to ensure
process is being followed through PDLC and SDLC.
WESTERN UNION 4/2001 -
4/2011
IT Director of Quality Assurance & Testing
Financial Services - Money Transfer / Payment Solutions
o Director of 20+ on-site and offshore IT professionals. Created a center
of excellence. Assisted in getting the IT organization into a profitable
and successful state. Built a cross functional, on-site and offshore, IT
QA organization from the ground up while implementing company-wide
process and procedures. Evaluated tasks performed and provided 'best
practices' based recommendations. Bringing the rate of successful project
and product implementations from 75% to 99%. When necessary, I have
hired, trained, and fired employees in order to create a highly
successful cross-functional QA organization.
o Directed and managed quality assurance and testing of all POS software,
CSR software, products, projects and program releases, enhancements and
fixes. Implemented test strategies, coordinated integration test plan,
test scripts/test cases, and automated test scripts. Implemented and
managed steps necessary to improve automated testing. Coordinated and
managed the building of a test suite in Quality Center and creating
automated test scripts using QTP.
o Provided staff and management with objective insights into processes and
associated work, as they pertain to CMMi, improving productivity. Created
and implemented policies and procedures companywide, including
infrastructure changes and operational procedures for better performance.
Influential experience managing a large QA organization (on-site and
offshore), providing training, mentoring and opportunities to develop
their skills. Managed an annual budget with a team of over 20 IT
professionals.
o Communicated and worked closely with global IT professionals and project
teams, vendors and direct reports on SLAs, WBS, product specifications,
business requirements, design specs, technical documentation, test
strategy, releases and change requests to ensure business expectations,
requirements, and timelines were met. Provide project status reports to
upper level management. Managed and maintained master project list,
releases and release notes database. (Includes MSProject, Clarity, Jira,
Sharepoint, Lotus Notes)
o Provided direction and managed a team of up to 30+ IT professionals,
direct and in-direct reports, on high profile projects. Such as POS
software releases, CSR software releases, Web, iPhone, Mobile to name a
few. Many with a budget of over a million dollars. Guided, assisted,
collaborated and managed the end-to-end execution of complex projects and
products following SDLC/PDLC. Strategizing and making sound professional
decisions for successful implementations.
o Coordinated weekly meeting with development, technical and testing groups
to discuss projects, report progress of work and provide status of
projects, products and programs. Gathered timelines and estimates.
o Conducted lessons learned upon implementation of projects/products.
Maintained and managed code moves/releases to all environments (Lab, UAT,
Production and Hosting environments). This included electronic payments,
CRM system, e-Commerce projects, web redesign, new enterprise suite
platform, Mobile and iPhone/Android apps as well as other new and
exciting technology products and services.
o Provided technical support and guidance for a 24/7 complex, multi-system
environment. Managed defects reported and raised awareness of issues and
risks to projects/products/programs. Conducted root cause analysis and
resolved issues with a sense of urgency, avoiding impact.
o Responsible for operational and strategic planning, including business
requirements, project/product planning, organizing and negotiating the
allocation of resources. Provided technical guidance and conceptual
solutions to complicated business problems/needs, as well as strategic
planning to avoid risk or impact to product and projects. Bringing the
successful completion of projects delivered on time and within budget.
o Coordinated and took on responsibility for a Mobile project that was 8
months delayed. Managed and provided direction to a successful launch in
five countries within 3 months. Managed and provided input on a 'must
have' iPhone/Android app. Pressure was on to get a demo completed to show
at Executive Board meeting. Coordinated and collaborated with a team of
architects, developers, testers and project manager to get the demo
completed in 3 weeks. Continued and pressed on to successfully launch
the iPhone app a month later.
o Experience in Compliance (AML, KYC), Risk and internal/external Audits
(Sarbanes Oxley, SOX, PCI, SAS70) program management. Significant
exposure to compliance / regulatory environment, fraud mitigation and
Anti-money laundering programs. Provided guidance in adhering to policies
and procedures. Partnered with AML/compliance team on country specific
legal requirements. Assisted in the investigation of fraudulent money
transfers. Ensured all InfoSec risk and issues/gaps were clearly
documented and addressed. Generated security and risk metrics to C-level
management.
o Assisted in achieving CMMi level 3. Created templates used company-wide
today. Provided training and guidance, ensuring adherence to process and
procedures. Managed and assisted individuals having difficulty coping
with changes within the company.
o Professional goal set to cross train IT professionals in Costa Rica,
India, Philippines, Brussels, Australia, Hong Kong and in two US
locations within 6 months. Successfully completed goal in 4 months.
o Partnered closely with business leadership team on scope, budget and
definition of projects and products, defining key project deliverables,
prioritizing, and achieving strategic objectives, while being
instrumental in the decision-making process to ensure the best possible
outcomes. Consistent track record of success in product launch, from
concept to fruition, within budgets and deadlines.
o Managed outsourcing vendor pool of Software Quality Engineers. Met with
vendor management to perform reviews with the outsourcing suppliers and
vendors to communicate their performances and discuss and correct
corrective measures, as necessary. Accountable for overseeing the
creation of test plans and scripts for each release, ensuring that all
pre-requisite access and environmental setup tasks are completed.
Scenarios/attributes to be tested are documented and maintained.
Areas of Expertise / Certifications
Project Management ~ CMMi ~ SDLC ~ Network Engineering ~ A+ Certified ~ Web
Design & Development ~ SixSigma ~ Real Estate License
Recognition / Awards
Employee of the Quarter awards for team work ~ Employee of the Quarter
awards for outstanding work ~ Employee of the quarter awards for individual
accomplishments ~ Employee of the year awards.
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