Customer Service Quality Assurance
Resume:
CYNTHIA MARTINEZ
Houston, TX **020
***********@*****.***
SUMMARY
Service minded bilingual Quality Assurance Technician and Color Specialist adept in assessing and approval of
quality and the manufacturing process of raw materials and finished goods. Meticulously detail-oriented and
organized with expertise in quality, inspection, equipment functionality and business improvement.
HIGHLIGHTS
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• •
Plant and lab safety Raw material specifications
• •
5S facilitator Laboratory analysis
• •
Equipment calibration Operational improvements
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All lab data entry Regulatory compliance
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Program implementation Documentation and e-file
EXPERINCE
HEMPEL USA
Conroe, TX
Quality Assurance and Color Specialist 07/2010-Present
• Maintained all equipment and test methods up to date.
• Tested all raw materials and finished goods to meet specifications.
• Formulated new shades on a daily basis.
• Responsible for all data entry and did the record keeping.
• Maintained 5S standard throughout the manufacturing plant.
• Trained and developed new personnel into high performing team members.
• Worked on continuous improvement projects.
• Microsoft Office proficient: Word, Outlook, Excel and Access
INTERNATIONAL PAINT, AKZO NOBEL
Houston, TX
Color Lab Supervisor 06/200*-**-****
• Coordinated monthly safety meetings.
• Followed all regulations and safety practices at all times.
• Trained and developed current personnel to keep up with a growing company.
• Developed formulation software for ongoing new projects worldwide.
• Customer complaints and resolutions.
• Communicated with colleagues worldwide.
• Did some company travel for growth training.
HOME DEPOT
Houston, TX
Service Desk Associate 02/2005-06/2007
• Provided top quality customer service.
• Expedited orders for prompt delivery and pick up.
• Maintained a safe and clean working environment.
EDUCATION
ASSOCIATES OF ARTS- Lone Star College 2013
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