Customer Service Representative

Jazmin Galeana

**** ****** *** - **** ****, CA 95628

916-***-**** - ************@*****.***

education/certifications

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MTI College, Sacramento, CA

Diploma as a Medical Office Assistant

Graduated: 09/2013

CPR Certification: American Heart Association

Medical Skills

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o Medical Terminology

. Human Body & Organ Systems

. Cardiovascular Systems

. Laboratory Safety

. Specimen Processing

. Microbiology/Infection Control

. Basic Pharmacology

. Clinical Assisting

. Laboratory Assisting

. Medical Law and Ethics

. Medical Office Insurance

. Medical Office Procedures

. Software Applications

. Venipuncture Techniques

. Bandaging/Wrapping

. Sterile Technique

administrative skills

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o Filing and faxing documents

. E-mail support

. Photocopying

. Knowledge of Medisoft

. Familiar with Microsoft Office

. ICD9 and CPT Coding

. Patient Schedules

. 50 WPM

Personal Skills

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. Bilingual: Spanish and English, completely fluent

. Excellent written & verbal communication skills, able to patiently

listen to others

. Experience with interacting with the public, great customer service

skills

. Always punctual and reliable, on time for work and keeps appointments

on schedule

. Very detail oriented, pays attention to details and double checks work

for accuracy

work history

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Tele-Direct: Customer Service Representative 07/2012

- 01/2013

Answer questions for various companies efficiently while providing top-

notch customer service. Follow procedures and protocols. Attended

trainings. Input data entry on a daily basis.

Cilantro's Taqueria: Cashier 03/2009 -

06/2012

o Provided excellent customer service, take orders and ensured all

were correct, worked in a team with other staff members, attended meetings

and trainings, maintained all surrounding work area and kept work space

clean and sanitized, followed safety rules and regulations, clean and

organized while managing the cash register and inventory.

Advance Technology Center: Customer Service Representative

2/2014 -01/2015

Answer questions for Bank Of America Accounts while providing top-notch

customer service. Follow procedures and protocols. Attended trainings.

Input data entry on a daily basis.

Covered California: consumer service representative

CURRENT

Answer questions for consumers about their health insurance, eligibility,

enrollments while providing excellent consumer service. Follow procedures

and protocols. Attending certified training. Input and data entry on a

daily basis

Contact this candidate