Customer Service Sales

A. SAMUEL LIM

**** ****** **, **** ******, CA ***92

Ph: 626-***-****, E-mail: ***.****@*****.***

SUMMARY

Fifteen years of experience in management with recognized excellence in

customer service, sales and marketing performance.

Professional strengths: Effective leadership skills, outstanding

interpersonal skills, strong detail, problem solving and follow-through

capabilities, and effective multiple-priority management know-how.

Personal strengths: Proactive and able to take initiative, excellent

communication skills, exceptional people skills, the ability to establish

client report based on mutual respect, highly motivated and well developed

decision maker.

Career characterized by: Result oriented, Can Do attitude, dedication,

extremely organize and excellence.

EXPERIENCE

MUFG UNION BANK, BREA, CA, 2012 - 2014

Financial Sales Specialist II

. Determined customer requirements and expectations in order to recommend

specific products and solutions.

. Responsible for cross selling new products to new and existing customers

and excessively meet sales goals.

. Reviewed customer accounts, identify issues, validate information to

recommend the best products or retention.

. Take loans, credit card and deposit account applications over the phone,

advised clients of required supporting documentations underwriting will

need to assure proper handling of loans in a timely manner.

. Collaborated with internal departments to ensured successful processing

and to resolved customer issues.

. Maintained ability to provide world class customer service, keep irate

clients, calm and discuss products, while gathering important information

from clients.

MUFG UNION BANK, MONTEREY PARK, CA, 2010 - 2012

Direct Banking Specialist II

. Respond to and resolved customer inquiries within high determined service

level and quality expectations.

. Provided outstanding customer service and communicated with peers by

sharing servicing best practices

. Managed time effectively, meet or exceed assigned goals and work

effectively with other members of the team.

BALLY TOTAL FITNESS, PUENTE HILLS, CA, 2008 to 2009

Program Director

. Made 75-100 telephone sales calls a day and conducted in-person meetings

with clients for the purpose of selling the programs to prospective

clients and building on existing client relationships.

. Exceed targeted results in customer retention, client expectations and

support service.

PRIMARY RESIDENTIAL MORTGAGE INC, Ontario, CA, 2007 to 2009

Mortgage Consultant

. Maintained relationships with industry contacts to gain industry

knowledge, get referrals and sales leads.

. Made proactive sales calls (phone, e-mail, and mailings) on a daily basis

for potential or existing customers as assigned to develop new business

or retain existing business.

. Interviewed applicants to develop information concerning their needs,

explained different financing and mortgage programs.

HALIM CHEMICALS, Indonesia, 2004 to 2006

Business Manager

. Analyzed of the United States and Canada markets for possible launch

of new products.

. Contributed to international strategic planning for garment products.

CITI BANK, Glendale, CA (Formerly owned by Cal Fed Bank), 2002 to 2004

Financial Analyst / Marketing Associate

. Implemented marketing initiatives, campaigns and strategies to promote

products and brand name to potential customers.

. Developed and maintained relationships with prospective and existing

clients.

. Exceed quarterly sales targets.

CAL FED BANK, Covina, CA, 1998 to 2001

Senior Customer Service Representative

. Led teams to overcome obstacles and to achieve performance goals.

. Promoted from a Customer Service Representative to a Senior Customer

Service in just one year.

. Delivered world class customer service, build strong customer

relationship and win their trust.

HANDLE WITH CARE PACKAGING STORE, Rowland Heights, CA, 1997 to 1998

Store Manager

. Led and motivated the store team to increase sales and ensure efficiency.

. Promoted the company locally by communicating with local Social Medias,

journals and the community in general.

. Trained and coached team members to deliver a high standard of customer

service.

EDUCATION

The International University of Missouri, Independence, MO, 1995

Bachelor of Science in Business Administration - Management, Marketing

ACHIEVEMENTS

Employee of the Year and Customer Service Representative of the Year,

1999.

. Top Marketing and Sales Performer, 2003.

. Achieved 100% on QA monitor on month to month basis.

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