Customer Service Management

Daniel Ruiz

***** ******** **, *** ****, Houston, Texas 77072 Cell: 832-***-**** **************@*****.***

EXECUTIVE SUMMARY

To obtain a career that can give me more experience in management in which I can allow new investments in my life.

Being able to develop management skills will allow me to express and establish what I can do for a company and become

the asset that this particular company needs. To take pride in offering my services to a major corporation of which can

possibly take me to greater opportunities.

CORE COMPETENCIES

Bilingual~ Leadership Qualities~ Good Interpersonal Communication ~ Excellent Customer Service ~

Organizational Skills~ Team Leader~ 8 years of Forklift Operations~ Critical Thinking ~

EMPLOYMENT HISTORY

Hunt Engine June 2013 Present

Make Ready Laborer

• Maintained and completed final details on motors for oil field delivery.

• Installation of last minute speed devices, breather kits, minor wiring, Atex certification, tags, and electrical

decals.

• Effectively provided proactive and personalized customer service to both internal and external customers

• Prepared products ready for delivery.

Link Staffing September 2009 – April 2013

Warehouse Laborer

• Loaded trucks, stocked floor and maintained return products and empty pallets and shelves.

• Maintained warehouse services by organizing procedures by pulling orders accurately as assigned.

• Maintained the stability of the pallets by properly stacking and shrink wrapping built pallets.

• Recognized and corrected potential process errors before actions adversely affect any customers.

• Effectively provided proactive and personalized customer service to both internal and external customers.

• Pick and audit orders by working from order sheets to build loads for transport, bulk and/or route trucks, using

forklift and/or electronic pallet jack with accuracy.

Thomas & Betts June 2012 – April 2013

Material Handler

• Interpreted and applied Warehouse Management System (WMS) order instructions.

• Maintained office services by organizing office procedures by pulling orders accurately as assigned.

• Recognized and corrected potential process errors before actions adversely affect any customers.

• Effectively provided proactive and personalized customer service to both internal and external customers.

• Recognize damaged products at any point in the warehousing process and take appropriate action when

discovered.

EDUCATION

High School Diploma

Marque Learning Center, Houston, TX June 2013

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