Customer Service Management

Lauren Matt

**** ********* ****** ****, ********, TX 77345, 832-***-****, ******@****.****.***

Objective

To create positive client experiences by offering exceptional interpersonal, organizational, communication,

marketing, and event management skills.

Summary of Qualifications and Certifications

Google Analytics Certified May 2015

CAPM (Certified Associate in Project Management) May 2015

American Marketing Association

Demonstrated ability to lead, organize and execute events

Proven project management skills that ensure timelines and budget

Experience in coordinating corporate and social events in various industries (non profit, for profit, education)

Resourceful entrepreneur with vision and the ability to set and meet goals

Computer – MS Office Suite and MS Project

Experience

Wildflower Country Club – February 2014 – June 2014

Intern – assisted Event Director in organizing events, liaison at scheduled events to ensure

customer satisfaction, created online and in house marketing materials to promote events,

sales/spokesperson at tradeshows/expos

Insperity – Summer 2013

Intern – corporate community involvement intern responsible for reviewing and approving volunteer

requests, creating marketing materials and social media updates for events, organizing golf tournament

teams, and maintaining inventory of merchandise

Ann Taylor Loft – August 2011 – August 2012

Sales Associate responsible for customer satisfaction, store closing, floor set merchandising, and

inventory

Leadership Activities

Director of Public Relations Student Government Association 2014 2015

Committee Head Miss Mary Hardin Baylor Pageant 2014

Committee Head Crusader Knights 2015

Steering Committee – Homecoming 2014

Class Secretary Student Government Association 2013 2014

Bible Study Leader 2012 2013

Education

University of Mary Hardin Baylor Belton, Texas

Marketing, May 2015

University of Texas San Antonio – San Antonio, Texas

Event Management, May 2012

Kingwood High School – Kingwood, Texas

Diploma, May 2011

Varsity Golf

Lauren Matt

Resume’

Community Involvement

Texas Children’s Hospital Teddy Bear Project – Coordinator

University of Mary Hardin Baylor Reaching Out Serving the communities of Temple and Belton

Administaff Small Business Classic (Champions Tour) – Scorecard Runner

Second Baptist Church

Vacation Bible School Counselor

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Angels of Light

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Second Helping Houston

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