Administrative Assistant Customer Service
Resume:
Kimberlee A. Pozerski
*********@*****.***
Education
Bridgewater State College 2004 - 2006
Major: English
University of Massachusetts Dartmouth 2006 - 2009
Major: English
Employment
Derby Associates, Braintree, MA Present
Various temporary assignments.
Capital Analysts N.E.; Quincy, MA March 2014-2015
Administrative Assistant
. Provide support to the President and Director of Finance and Compliance
. Primary responsibilities include attending meetings, take note, provide
witness signature and distribute the documents
. Follow up on action items as needed
. Modifications to contracts, created and maintained Excel spreadsheets
. Edit, verify and update documents utilizing Sentry Data
. Prepare time sensitive documents for overnight shipping
. Calculate the total sales and commission per company representatives
. Process commission reports for payment
. Track sales to ensure correct percentages are applied for commission
sales
. Prepare, modify and code on expense reports
. Event and conference planning
. Purchase office equipment and supplies
. Reconcile invoices and process payment
. Bind presentations and documents that advisors need
. Assistant to Lawyer/Owner of firm
The Dana Group; Newton, MA Aug 2011- February 2014
Administrative Assistant
. Communicated with clients and doctors regarding services and benefits
that service can provide
. Communicated with insurance companies regarding services covered
. Resolved issues for clients regarding insurance claims
. Prioritized administrative duties
. Scheduled multiple calendars for multiple psychologist
. Expense reports
. Daily income reports
. Client log sheets and updated data
. Daily entry of AP/AR in QuickBooks
. Tracked insurance claims and losses
. Assistant to Lawyer/Owner of the firm
Tanning Company; Easton, MA 2009 -
2011
Salon Coordinator
. Provided administrative support to President
. Filing, faxing, scanning and mailing of documents
. Assisted with reconciling daily cash
. Provided exceptional customer service
. Scheduled and confirmed appointment calendar
. Sold products and packages to clients
. Educated clients on both equipment and products
. Explained specific guidelines on safe and proper treatment
Healthy Grille; Dartmouth, MA 2007 - 2009
Waitress
. Provided patrons with courteous and prompt service
. Catered to several customers at any given time
. Assisted with bartending and hosting responsibilities
. Provided assistance with private parties
Dairy Queen; Brockton, MA 2002 - 2008
Shift Supervisor
. Accurately took customer's orders
. Supervised several employees throughout the day
. Responsible for scheduling employee hours
. Opened store at the beginning of the work day
. Properly totaled registers and accounted for all money accrued in the
store
REFERENCES
Available upon request
Contact this candidate