Customer Service Assistant
Resume:
Venessa Samuels
Bronx, NY ****6
*************@*****.***
QUALIFICATIONS SUMMARY
Dynamic professional with over six years of experience in the Business
Field. Extensive experience in identifying problems and developing
solutions, meeting demanding deadlines, and supervising staff.
EDUCATION
Bachelor of Science in Business Administration. Concentration in Finance.
York College- CUNY, Jamaica, NY May 2009
EMPLOYMENT OVERVIEW
Management Experience
Property Manager
Phipps Management Housing Services, LLC, Bronx, NY July 2011 - April
2015
Managing about 500 residential and commercial properties consisting of
over 300 LIHTC and HOME units, Rent Stabilized, Section 8, and other
subsidized units; Process accounts receivables, as well established
relationships with contractors and vendors; handle security deposit and
rent payments; Manage in house legal stipulations and other
miscellaneous legal accounts; Perform annual recertification; Perform
interviews for incoming applicants, reveiwed applican't background and
credit checks, process initial move-in packages; Supervise a total of 12
maintenance staff and coworkers ; Renew leases and process move-outs;
Assist Supervisors and other managers in meetings and liaison between
tenants, attorney, and caseworkers; Advise accounting department of
charges to post on tenant accounts (key charges, apartment damages,
additional security payments, etc.) and create arrears report; provide
daily customer service to tenants in house and via telephone; Handle
adjustments for SCRIE, DRIE, and Section 8 accounts; Organize filing
daily
Lease Administrator
Vantage Management Services LLC, LIC, NY March 2010 - July 2011
Process accounts receivables & security deposits; Process new move-ins
and move outs; Renew leases for over 10,000 units; Assist Supervisor in
meetings and with various departmental projects; Post charges to tenants
account (MCI, Rent, additional security payments, A/C charges,
etc.);provided customer service to tenants in house and via telephone;
Handle adjustments for SCRIE(Senior Citizen Rent Increase Exemption),
DRIE(Disability Rent Increase Exemption), and Section 8 accounts;
Organized filing daily; Train new employees
Assistant Coordinator for Section 8
Vantage Management Services LLC, LIC, NY October 2009 - March 2010
Create renewal lease packets for submission to NYCHA and HPD; Assist
Directors in meetings with NYCHA and HPD and various departmental
projects; Processed payments received from NYCHA and HPD; Direct contact
with NYCHA and HPD Housing Assistants in various tenant and landlord
discrepancies; Provided customer service to SCRIE, DRIE, and section 8
tenants via telephone and office visits; Organized filing daily.
Other Experience
Student Services Associate
Columbia University, New York, NY September 2009 - October 2009
Processed Transcripts and Academic Certification requests; Responded to
telephone and in-person billing and other general inquiries; Assisted
with various departmental projects; Greeted clients and organized filing
daily.
Junior Accountant
Behavioral Associates, New York, NY August 2008 - August 2009
Handled accounts receivables and payables from customers, business
professionals, and executive director. Processed insurance claims and
check payments. Prepared promotional and information packages and
marketed services to potential clients. Supervised staff of one for
various projects and tasks. Greeted clients, answered phones, and
organized filing daily.
Banking Industry Experience
Assistant Head Teller
HSBC Bank New York, NY August 2006 - August 2007
Headed office operations and supervised five support staff members.
Handled large cash sums. Developed and implemented training, development,
and performance evaluation systems for tellers and staff. Coordinated
the enhancement of the financial reporting with management. Interacted
closely with clients and provided customer service support daily.
Marketing Administrative Assistant/College Assistant
York College- CUNY, Jamaica, NY
January 2006 - August 2006
Assisted Director and Head of Institutional Advancement with projects for
school advertisement. Screened incoming calls. Handled director's
calendar, daily events, and school advertisement projects. Maintained
invoice documents. Supervised school projects with director.
SKILLS
Certified Low Income Housing Tax Credit Specialist (2013)
Accident/Life and Health Insurance License
Yardi
Angel
Microsoft Excel (Pivot Tables and Formulas), Word, PowerPoint, and Outlook
QuickBooks
Student Information Systems (SIS)
Student Services Online (SSOL)
Bank Reconciliation
AFFILIATIONS
Women's Center, Member, January 2004 - May 2009
National Urban League, Member, June 2006 - July 2006
Men's Center, Member, June 2007 - May 2009
Contact this candidate