Home Health Customer Service

Danielle Green

Billing Manager - Trinity Home Health Care

Humble, TX 77338

*************@*****.*** - 832-***-****

Desiring a stable position, that is both gratifying and challenging. That will utilize my background, education

and training toward future advancement opportunities within an established organization.

WORK EXPERIENCE

Billing Manager

Trinity Home Health Care - Houston, TX - July 2012 to January 2014

Oversees management of the day-to-day operations of • the Accounts Receivable

• Oversees the hiring and supervision of personnel,

• training, and problem resolution; evaluates performance and makes

recommendations for personnel actions, including termination; motivates

• employees to achieve peak productivity and performance.

• Works with Supervisor to establish departmental goals and timelines and update

• Supervisor monthly on whether the goals have been met. Informs Supervisor as • soon as possible if there

are barriers to meeting goals

• Monitors accounts receivable.

• Billed under DADS, UHC, TMHP and Amerigroup

Caregiver

Cameo Home Health - Houston, TX - October 2012 to July 2013

Provide conversation and companionship

• Assist with walking and home physical therapy

• Prepare current and future meals, monitor diet and eating

• Medication reminders

• Assist with bathing, grooming and dressing

• Assist with toileting

Receptionist

C-Zee Inc - Houston, TX - January 2009 to December 2012

Office duties that include but not limited to: typing, word processing, photocopying, computer operations, filing,

telephone answering, telephone messages, scanning, faxing, run errands, prepare materials, support office

meetings, make deliveries and other entry level tasks.

• Retrieves messages from voice mail and forwards to appropriate personnel.

• Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel.

• Takes and delivers messages or transfers calls to voice mail when appropriate

personnel are unavailable.

• Answers questions about organization and provides callers with address, directions, and other information.

• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.

• Monitors visitor access and issues passes when required.

• Updates appointment calendars.

• Filing, data entry, FedEx and maintained office supply room

• Receives, sorts, and routes mail; maintains and routes publications.

• Maintains fax machines, assists users, sends faxes, and retrieves and routes

incoming faxes.

• Takes payments for services and products.

• Schedule Appointments

Patient Care Assistant

Home Health Resources - The Woodlands, TX - June 2011 to July 2012

Performs direct nursing tasks including taking vital signs, assisting with activities of daily living and hygiene

needs, and obtaining certain lab specimens.

• Charts observations and activities, reporting pertinent changes in the patient's condition.

• Escorts patients to and from various destinations.

• Assists in maintaining and providing a clean, safe environment.

• Orders, receives and stores supplies and performs basic clerical functions.

• Participates in follow-up activities and tracking clients, schedules appointments and performs other related

tasks.

EDUCATION

Medical Administration

National American University - Houston, TX

2014 to 2016

ADDITIONAL INFORMATION

SKILLS & QUALIFICATIONS

Excellent Receptionist and Customer Service Skills

Data Entry

Multiple Phone Lines

Reports and Spreadsheet

Administrative Duties

Familiar with Microsoft, Word Microsoft, Office Lotus, Excess, Power Point

Medical Terminology

Ability to use tact and skill, when dealing with diverse population groups.

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