Customer Service Management

Ronald Grant

Instructor - Harbor Occupational Center

Buena Park, CA

*******@******.*** - 714-***-****

WORK EXPERIENCE

Instructor

Harbor Occupational Center - San Pedro, CA - 2010 to Present

Apply depth of knowledge regarding warehousing operations toward instructing six-week course offered

through the Los Angeles Unified School District

• Teach students safe and efficient methods for shipping and receiving, loading/unloading trailers, and proper

forklift operation, as well as handling hazardous materials

• Instruct class on best practices for inventory control and warehouse organization; additionally educate

students on RF and other technologies used in warehousing

Transport Specialist

United Mortuary Services - Westminster, CA - 2008 to 2011

Traveled to client sites, including private residences, hospitals, and convalescent homes, to remove bodies

in accordance with strict company policies, regulatory guidelines, and exceptionally high customer service

standards

• Additionally delivered caskets and assisted with any special projects

Foreman

Shell Oil Refinery - 1996 to 2008

Shell Oil Refinery - Carson, CA - 1979 to 2008

Temporary Foreman

Shell Oil Refinery - 1991 to 1996

Warehouseman

Shell Oil Refinery - 1981 to 1991

Process Operator

Shell Oil Refinery - 1979 to 1981

In recognition of superior performance, steadily progressed within company to attain position entrusted

with steering all aspects of operations, including coordinating and leading top-performing support teams;

consistently achieved schedule and budget goals as well as very high levels of customer satisfaction

• Successfully developed and implemented supply, transportation, storage, maintenance, and services support

strategies; supervised loading and shipping activities and ensured diligent and accurate documentation

• Effectively managed and scheduled personnel, administered payroll, directed projects from start to finish;

arbitrated union grievances; investigated, mediated, and resolved internal issues

• Utilized electronic and manual recordkeeping strategies for freight tracking, material control, supply reports,

and accounting records and receipts; conducted inventory reconciliation

*******@**.*** 714-***-****

Shell Oil Refinery -

• Compiled and analyzed complex data to generate reports instrumental to assessing performance, trend

forecasting, and strategic planning; determined and instituted cost control techniques resulting in increased

profitability

• Routinely inspected facilities, equipment, and vehicle fleets; proactively coordinated testing, maintenance,

repair, or replacement

• Efficiently operated and oversaw high speed bottle line and packaging operations including filling, palletizing,

and depalletizing; blended various fuel formulas to chemists' specification, performed cycle counts and quality

assurance tests, managed proper handling and product relocation

• Ensured safe working environment and compliance with all corporate and union policies and procedures as

well government laws and regulations; authored emergency procedures and provided staff education

EDUCATION

Bachelor of Science in Management

Pepperdine University - Malibu, CA

Associate of Arts in Business Management

Long Beach City College - Long Beach, CA

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