Customer Service Manager-Coordinator

Eylin Nuñez

Tampa, FL *****

**********@*****.*** - 602-***-****

A professional with excellent communication and organization skills, with strong research and problem solving

abilities who works extremely well with others, a quick learner, and a team builder. Thriving in a fast paced

setting, I consistently meet all deadlines with the highest degree of accuracy.

WORK EXPERIENCE

Distribution Center Assistant Manager

Eye Doctor's Optical Outlets - Tampa, FL - January 2015 to Present

Assisting the manager on the over view of the distribution center which has four different department: customer

service, lenses, frames, and contacts. Making sure every employee follows their job procedures according

to the company demand. Most importantly, having a high participation on training new employees, writing

procedures and fixing any problem on each department.

Lens Department Team Lead/Customer Service Representative

Eye Doctor's Optical Outlets - September 2013 to December 2014

Assist team members to accomplish their duties efficiently by resolving their inquiries. Responsible for

receiving, inspecting jobs from different stores and sending them to the lab for processing. Verifying on our

database customer information including orders and payments. Also, calling the stores and making sure all

jobs get to the corresponding facility on time. Created and implemented department procedures.

Quality Assurance Associate

Arizona Natural Resources - October 2012 to June 2013

Primarily responsible for the computation and setting of product fill weights, critical review of manufacturing

fill records, batch records and other technical documentation. Additional responsibilities included the writing of

company exception reports, database maintenance and department procedures in English and Spanish.

Key Accomplishments:

Received 2 promotions and a permanent position within 15 months of initial hire.

Assisting in reading and understanding instructions in technical documents, creation and translation of

company SOPs and fill in for line technicians when department was short-staffed.

Coordinator

Arizona Natural Resources - January 2012 to October 2012

Responsible for final verification of all production lines. Served as floor lead and assistant supervisor for the

Quality Control technicians. Also assumed coordination of the company Aging Study Program, which included

monitoring of expiration dates for all products, sample processing, data entry and scanning.

Quality Control Technician

Arizona Natural Resources - July 2011 to January 2012

Responsible for the initial setup of all product filling lines, which included the computation of appropriate fill

weights and the verification that all components are in place.

EDUCATION

High School Diploma

Moon Valley High School - Phoenix, AZ

ADDITIONAL INFORMATION

SKILLS Experienced in Microsoft Office and all office equipment. Excellent in database maintenance and data

entry, data and statistical presentations as well as personnel training. Fluent in both English and Spanish

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