Customer Service Medical

Location:

Posted:

April 22, 2015

ANQUINETTE S. USHER

Email: ************@*****.***

CORE QUALIFICATIONS

. Experienced customers relations as the first point of contact for the

patients, guests and families

. Highly reliable and organized self-starter; can be counted on to

complete tasks

. Demonstrated ability to adapt to new equipment and technology through

regular in-service training

. Proficient in Microsoft Office applications and medical record

software programs

. Excellent telephone and customer service skills

EXPERIENCE

July 2007 to August 2013- Swedish Covenant Hospital, Chicago, IL

Sleep Study Technician

. Opening and closing of office

. Gathers, updates and verifies accuracy of all demographic, medical and

insurance information necessary for billing

. Input all patient information into computer database and file

confidentially

. Increase patient retention and compliance by initiating extensive

patient education

. Track inventory of supplies necessary to perform duties and sort

supplies in appropriate places

February 2002 to June 2006- UIC Medical Center, Chicago, IL

Sleep Study Technician

. Training potential sleep study technicians on all aspects of

performing sleep apnea studies

. Calibration of sleep study equipment necessary to perform daily duties

proficiently

. Data acquisition and electronic data entry

. Gathering and scanning/copying of all necessary demographic, medical

and insurance information used for billing and scheduling

EDUCATION AND TRAINING

Associate in Arts Degree, Olive-Harvey College, 1995-1997

Certified Respiratory Therapy Degree, Trinity Hospital/Olive-Harvey

College, 1998-2000

Medical Administrative Assistant Certificate, Career Step Online Education,

2014