Customer Service Representative
Resume:
ANITA TURCOTTE
***** ** ***, ******, ** V*N *B* Tel:
604-***-**** Email: ********@*******.***
OBJECTIVE: To obtain employment as a Customer Service Representative
HIGHLIGHTS OF QUALFICATIONS
Over 15 years’ experience providing exceptional customer service
Excellent communication skills, both written and verbal
Work independently and in a fast paced team environment
Problem solve and committed to customer satisfaction
Computer skills; Microsoft Word, Internet, Research
Ability to learn and retain internal industry network systems
Knowledgeable in Simply Accounting
WORK EXPERIENCE
Customer Service Agent 1999 - 2014
Air Canada Jazz Inc., Victoria, BC
Responsible for passenger check in and provided customer service
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Created passenger reservations, adjusted existing reservations
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Processed tickets, ticket refunds and end of day sales reports
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Accepted and processed cargo for transportation
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Dispatched aircraft, positioning, fuel requirements and other requests as needed
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Administrative Assistant 2007
Nanaimo Foodshare Society, Nanaimo, BC
Provided receptionist duties using multi-lined phone system
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Ordered, organized and maintained office supplies
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Processed accounts payable/receivable and Government remittances
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Volunteered time for community sponsored events-coordinator
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EDUCATION
Dangerous Goods Acceptance Certificate 2014
Victoria International Airport, Sidney, BC
Customer Service Representative Certificate 2009
Skywest Aviation, Denver CO
Health Care Assistant Certificate 1999
Vancouver Island University, Nanaimo, BC
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