Customer Service Sales
Resume:
Blvd. #11-818-***-****)
Sun Valley, E-mail:
CA 91352 marianesaleeb@gmai
l.com
Mariane Saleeb
Objective Obtain a position as a Customer Service Representative /Call
center/Admin office job/H.R Staff in a dynamic environment where
I can utilize my knowledge and working experience.
Profession June 2011-June 2014 Logos T.V 17431
al Roscoe Blvd, Northridge, CA91325
experience Administrative Assistant.
Duties:
Maintains workflow by studying methods; implementing cost
reductions; and developing reporting procedures.
Creates and revises systems and procedures by analyzing operating
practices, recordkeeping systems, forms control, office layout,
and budgetary and personnel requirements; implementing changes.
Develops administrative staff by providing information,
educational opportunities, and experiential growth opportunities.
Resolves administrative problems by coordinating preparation of
reports, analyzing data, and identifying solutions.
Ensures operation of equipment by completing preventive
maintenance requirements; calling for repairs; maintaining
equipment inventories; evaluating new equipment and techniques.
Provides information by answering questions and requests.
Maintains supplies inventory by checking stock to determine
inventory level; anticipating needed supplies; placing and
expediting orders for supplies; verifying receipt of supplies.
Completes operational requirements by scheduling and assigning
administrative projects; expediting work results.
Maintains professional and technical knowledge by attending
educational workshops; reviewing professional publications;
establishing personal networks; participating in professional
societies.
Contributes to team effort by accomplishing related results as
needed.
Skills/Qualifications: Reporting Skills, Administrative Writing
Skills, Microsoft Office Skills, Managing Processes,
Organization, Analyzing Information, Professionalism, Problem
Solving, Supply Management, Verbal Communication.
-Oct 2009 tell Apr 2011 DCB LLC 1800 W.
Burbank blvd, Burbank, CA 91505
Office Administrator.
Assists office staff in maintaining files and databases
Prepares reports, presentations, memorandums, proposals and
correspondence
Assigns jobs and duties to office staff as needed
Monitors office operations
Schedules appointments and meetings for executives and upper
level staff
Serves as the go-to for office inquiries and conflicts
Manages staff schedules, also I do.
August 2005 - March 2007 Thomas Cook Overseas Ltd
Cairo, Egypt
Senior travel counselor.
Ticketing and reservation for both Domestic and International.
Book trips for groups.
Working with clients to customize business or pleasure trips.
Arrange corporate travel.
Plan and organize conferences.
Perform various functions within the company include coordinate
different type of seasonal packages.
Follow up with groups and solve issues as it is arising.
Train and supervise newly hired employees.
May 2004 - July 2005 Iberia Airlines
Cairo, Egypt
Aviation and Reservation staff.
Ticketing and reservation.
Examine passenger ticket or pass to direct passenger to specified
area for loading.
Administers, supervises, and tracks ticket sales for agency,
phone, and Internet ticket sales.
Works to ensure quotas are met for each flight.
Works to constantly increase the market for ticket sales.
Nov 2003 - Apr 2004 Airfrance
Cairo, Egypt
Aviation and Reservation staff.
Ticketing and reservation.
Examine passenger ticket or pass to direct passenger to specified
area for loading.
Administers, supervises, and tracks ticket sales for agency,
phone, and Internet ticket sales.
Works to ensure quotas are met for each flight.
Works to constantly increase the market for ticket sales.
May 2002 - Oct 2003 Thomas Cook Overseas Ltd
Cairo, Egypt
HR and Admistration Staff.
Prepare agendas, business correspondence, memos & reports and
transcribing notes
Screen telephone calls, arrange conference calls, schedule
meetings and maintain heavy calendar coordination
Organize/Coordinate materials for meetings and event planning
Book travel and hotel arrangements and complete expense reports
Liaison with other departments as necessary in addition to the
ability to maintain effective working relationships with all
levels of management, faculty, and business associates
Perform clerical duties such as faxing, scanning, retrieving, and
organizing support documentation for event purchase orders and
contracts
Coordinate, complete, and submit weekly meeting notes as well as
weekly, monthly and quarterly reports
Special projects as assigned
Jan 2001 - Mar 2002 Citi Bank
Cairo, Egypt
Bank Teller.
Deliver outstanding client service by executing financial
transactions in accordance with bank policies and procedures.
Resolve account service issues and respond to client inquires
promptly and effectively.
Drive efforts in the branch to identify and implement a positive
overall client experience.
Proactively educate clients on utilizing available access
channels (i.e. ATM, Online and Telephone Banking).
Education 1999-2002 Graduate with a Bachelor degree in Academic languages
studies Al Alsun faculty Ain Shams University Cairo, Egypt.
Graduate in 1999,High school Saint Mary school degree Very
good.
Other education
English language program Level 20 Excellent The British
Council Cairo Egypt .
Spanish programs course Level 17 Very good Institute
Cervantes Cairo Egypt.
AIATA Diploma
2002 Egypt Airlines
Diploma in Aviation & ticketing skills international.
Technical Programs like: Amadeus,Galileo, Saber & Wordspan program,
Skills Microsoft Office (Word, Excel, Power Point, and Access).
Customer Service skills and Mixed skills related to Admin and HR
Department, Such as:
Excellent oral and written communication skills
Detail oriented and works with a high degree of accuracy
Highly organized and flexible
Ability to multitask and meet changing deadlines
Maintains staff confidentiality.
Languages Skills.
-English Excelent.
-Spanish Very good.
-French Good.
-Arabic Mother languages.
References Bishoy Aziz 818-***-****),George Luke 818-***-****). Any
other document or references,available upon request.
Contact this candidate