Customer Service Manager

Brittney Giordano

**** ***** * ****** ***. *, Lake Worth, FL, 33460

561-***-**** ********.*********@*****.***

SKILLS:

Some of my most valuable skills would be on the customer service side. I enjoy interacting with

customers and coworkers every day. I am also very tech savvy, having dealt with Microsoft Word, Excel,

and Outlook on a day to day basis. I have experience working with phones which have multiple lines

(transferring and joining multiple calls) and also using the Fax/ Copy machine. I am very organized and I

love utilizing lists and calendars to stay in order. I also have over 4 years of cash handling experience.

EXPERIENCE:

Florida Community Bank- Boynton Beach, FL

Teller-February 2014- February 2015

Daily reporting using: Microsoft Word, Excel, and Outlook. Complete transactions using systems such as

Teller Insight and Metavante. Talk to customers about products and refer over to bankers. Count and

balance my drawer and bank vault. Answer and transfer phone calls. Greet customers in the waiting area.

Track and report branch numbers daily. Scan and file documents. Review and organize documents based

on Retention dates. I am Responsible for keys, combos, and alarm codes. Conducting inbound and

outbound sales calls.

Wendy’s -Boca Raton, FL

Shift Supervisor from October 2013- February 2014

Crew Member from March 2011- October 2013

Manage shifts of 5-7 employees. Cross trained on all crew positions. Track and manage overtime. Count

and balance cash drawers and vault. Train employees on crew positions. Track and report food waste, and

stock. Daily reporting using Microsoft word. Deal with all customer complaints/ issues. Access to keys,

combos, and alarm codes. Answer phones.

Palm Beach County Poll Worker -Boca Raton, FL

Presidential Election- November 2012- Present

Rotate between shifts of checking people’s voter ID cards, and working ballot machines.

Mama’s NY Pizza- Boca Raton, FL

Waitress/Hostess- December 2010-March 2011

Wait on tables. Operate cash register. Take phone orders. Run front counter. Clean and organize dining

room.

EDUCATION:

High school diploma from West Boca Raton Community High School

EMT Certification from Florida Medical Training Institute

REFERENCES:

Tracey Lee- Branch Manager, Florida Community Bank 561-***-****

Gio Arce- Teller Supervisor, Florida Community Bank 561-***-****

Hurgo Flovil- General Manager, Wendy’s 561-***-****

Jerry Williams- Restaurant Manager, Wendy’s 561-***-****

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