Athena A. Charles

*** ********* ***

Holly Hill, Florida 32117

386-***-****

acpazm@r.postjobfree.com

Professional Profile

• Customer Service Representative with experience in both walk-in and call center environments.

• Specialize in Durable Medical Equipment and healthcare insurance client servicing.

• Exceptional knowledge of HIPPA, insurance compliance, and overcoming objections.

• Dedicated, loyal employee as evidenced by multiple recognitions for productivity, service, and

attendance.

Experience

08/22/2014-Present Pt Companion/Resale Shop Manager Halifax Health

• Baby sit patients that were suicidal took note of their stay

• Ran all aspects of the resale shop opening/closing

• Took donations priced items and put on floor

• Counted drawers down and made daily deposits

05/2013-8/2014 Patient Coordinator Orthopaedic Clinic of Daytona Beach

• Take calls to schedule appointments for the patients

• Return calls from patients to make their appointments

• Scan all paperwork in for 9 doctors

• Do all forms for medical release

02/011 -07/12 Patient Care Coordinator Comfort Medical Supply

Verify accuracy of billing data and revise any errors.

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Worked directly under Corporate Compliance Officer.

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Developed, designed and independently managed a department based solely on 'up-selling' patients who

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received standard powered mobility or rehab powered mobility equipment for items which

complemented that equipment.

Worked directly with insurance companies and physicians to ensure proper ordering and reimbursement

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for durable medical equipment.

Understanding and knowledge of ICD-9 coding, symptoms and side effects of diagnosis related to

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mobility limitations.

Assisted in hiring and training of all new employees in medical necessity criteria for Durable medical

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equipment.

Grew within the company quickly through dedication, focus and reliability.

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Attended on-going education and training of new equipment as the company grew.

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Attended on-going education compliant with HQAA accreditation.

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Assisted CSR department in education of patients with mobility limitations and needs in order to

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educate and introduce new products.

02/10 -04/11 Floor Supervisor Marshalls

Provide customer service by greeting and assisting customers, and responding to customer inquiries and

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complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in

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performing services for customers.

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Education

Office and Medical Systems

Daytona State College

Daytona Beach, FL

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