Sales Customer Service
Resume:
Jamal Wright
Upper Marlboro, Maryland 20772
Phone: 301-***-****
Email: *************@*****.***
OBJECTIVE
To obtain a position that will utilize my education and work experience.
EDUCATION AND TRAINING
Bachelor of Arts, Media Communications, University of Maryland University College
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Anticipated Graduation: May 2016
Information Technology Courses
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Spreadsheet skills course, University Of Maryland University College (Fall 2013)
Microsoft word, excel, and Powerpoint skills course, University Of Maryland University College (Fall 2013)
SKILLS
Proficient in Microsoft Office, Excel and PowerPoint
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Excellent interpersonal communications skills
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Strong retail sales experience
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Able to handle money transactions
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Great leadership qualities
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EMPLOYMENT HISTORY
Barista
Starbucks, Washington, DC March 2015-Present
• Handle cash transactions
• Maintain a clean and organized workspace
• Work in groups to achieve daily task
• Provide quality beverages and food product to the customer
• Handle and resolve customers complaints
Management Trainee December 2014-Feburary 2015
Agon Management, McLean, Virginia
Learning management techniques and procedures
Teach and develop entry level team
Provide great customer service to the client
Work in intense conditions and fast pace environment
Hardware/Tool Sales Associate August 2012-December 2014
Home Depot, Upper Marlboro, Maryland
Assisted customers with the purchase of hardware
Strong knowledge of the different types and uses of tools.
Worked in teams to achieve daily tasks
Provided pricing and delivery information
Process orders, forms, applications and requests
Worked in a fast paced environment
Host August 2012-August 2013
Red Robin, Bowie, Maryland
Maintained order at the front of the restaurant
Escorted guest to their seats
Maintained store’s appearance
Assisted customers either by telephone or face to face
Sales Associate August 2011 –January 2012 (Seasonal)
FedEx Field, Landover, Maryland
Assist with on-site sales operations during events at FedEx Field and Hall of Fame store
Greeted and helped customers through assistance in suggestion and location of merchandise based on the customer
requests
Knowledgeable expertise of all Washington Redskins merchandise
Performed cashier duties
Maintained store’s appearance
Sales Associate June 2008- August 2011
Footlocker, Bowie, Maryland
Assisted customers with sales and selection of shoes
Operated cash register and computer
2
Organized and stocked shelves
Answered incoming customer calls pertaining to the company in general and athletic footwear
Maintained store's appearance
Worked in teams to achieve monthly goals
2
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