Customer Service Training

TRACEY JONES

*** ***** ******, *** ** ? Brooklyn NY 11221 ? 347-***-**** ?

**************@*****.***

SUMMARY OF QUALIFICATIONS

New York City Food Protection Certification

Occupational Safety and Health Administration 10 Hour Certification

Highly skilled in operating a variety of kitchen utensils and

equipment for food cooking, serving and storing

Demonstrated ability of arranging essential supplies and equipment

between storage and work areas

Exceptional attention to detail, with proven ability to follow recipes

effectively

Effective, efficient and adaptable worker with strong leadership

abilities

WORK EXPERIENCE

Riverway Senior Center, Brooklyn, NY

02/2015 - Present

Kitchen Aide (Intern)

Serve catered food to seniors ensuring proper portion size

Oversee kitchen inventory and supplies

Record food temperatures when delivered and before serving

Odyssey House, New York, NY

08/2014 - Present

Operations Coordinator (Volunteer)

Perform housekeeping duties such as sweeping and mopping, changing bed

linens, and collecting garbage for a 6 story residential building

Provide new residents with admissions package

Assist with room assignments and setting up beds

New York Foundation for Senior Citizens, New York, NY

12/2012 - 06/2013

Cook

Apportioned and served meals to 80 residents with disabilities daily

Prepared special meals in accordance with dietary needs

Assisted chef with inventory control of supplies and equipment

Cleaned and sanitized the kitchen, common areas and workstations

Shanita Jones, Brooklyn, NY

01/2009 - 03/2012

Childcare Provider

Performed duties such as cleaning, cooking and serving meals

Dropped children off to school, and picked them up after school

dismissal

Helped children with homework assignments

Restaurant Associates at Sony, New York, NY

04/2008 - 07/2008

Prep Cook (Intern)

. Prepared and cooked entrees for over 1000 people daily

. Assisted chef and sous chef

. Used a variety of cooking methods including grilling, saut ing,

broiling and baking

Opinion Access, Queens, NY

03/2006 - 10/2006

Telemarketer

. Provided customer service to customers addressing inquiries about

survey topics

. Conducted 7-15 minute surveys to clients over the telephone

. Recorded and logged responses into company database

. Developed knowledge on various survey topics to educate clients

EDUCATION

The HOPE Program, Brooklyn, NY

Currently enrolled in Career Enhancement 10 Week Training

Project Renewal, New York, NY

Culinary Arts Training Certificate Awarded

New York State Department of Education, Albany, NY

General Equivalency Diploma Earned

Contact this candidate