Customer Service Data Entry

Marie Combs

Memphis, TN *****

************@***.*** - 470-***-****

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A position in a growth oriented company. I am a hard working team player willing to start and finish the job.

WORK EXPERIENCE

Customer Service Representative

American Home Sheild - Memphis, TN

Service Master Customer Service

1. Assisted customers with updating billing information

2. Set up work orders for customers in regards to their covered system and appliances.

3. Assisted vendors with payment information.

4. Documented all incoming and outgoing calls.

OHL Picker/Packer

1. Filled orders using an RF Gun

2. Packed orders according to item sizes/weight

3. Affixed labels to packages ready for shipment

ASI Factory Service Associate

1. Answer calls that are in queue and help resolve customers' concerns

2. Follow up with customers if necessary regarding service appointments

3. Expeditious data entry and service scheduling

Macy's Sales Associate

1. Provide customer service and process cash/credit transactions

2. Help customers find complementary fashion wear and accessories

3. Recover the sales floor and fitting rooms

K-Mart Cashier

1. Offer enthusiastic and dependable customer service to each customer

2. Accurately process customers' transactions, maintain assigned floor areas

3. Promote sales and credit opportunities to customers

Bank of America Lock Box Quality Review

1. Review tax forms and ensure that no checks were attached.

2. Ensure the tax payers' names and social security numbers were on each form.

3. Determine that forms are correctly filed.

Tennessee Department of Financial Administration Data Entry Clerk

1. Data entry and filing of confidential government workers' insurance information.

Tennessee Department of Safety Cleric

1. Re-batch and examine driver license applications with a 97% accuracy rate.

2. Prepare applications to be scanned according to office procedures.

EDUCATION

Business Administration

Jackson State University

September 2009 to December 2009

High school Diploma in Business Leaders of America

Kingsbury High School

2009

ADDITIONAL INFORMATION

• Dedicated people person, sensitive and responsive to their needs

• Excellent communication skills, able to establish rapport with clients

• Self-motivated and dependable, capable of handling a variety of tasks

• Intrinsically motivated, a cooperative "team" member

• Computer Skills: Microsoft Word, Power Point, Excel, Internet and Keyboarding.

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