Customer Service

**** ******* ******

Augusta Ga. *****

706-***-****

Starl ****.*@*****.***

chrystal starlings

A position that will allow me to utilize my skills. I am a dedicated customer service worker with over 20

OBJEC

years of experience in customer service and 2 years as a foodservice supervisor in retail and hospital

TI

settings. Lead by example and ensure the execution of all safety, security, quality and store operation

VE

policies.

SKILLS & ABIL ITIES

1. Strong Customer Relations Skills

2. H IPPA

3. Data Ent ry

4. Good verbal and writ ten skills

Customer service representative/sales 6/2014-

01/2015

Electrolux Home Appliances

• Schedule in home services and dispatch field technicians to customer premise.

• Answer inbound calls for customers with issues with major appliances.

• Provide customer education and minor troubleshooting

• Place orders for customer’s parts and accessories by accepting credit card payments.

• Accurately document all communication with customers.

Foodservice Supervisor, Customer Service Representative, Call Center 01/95-6/2014

ARAMARK-AIKE N SC

• Compile, write performance evaluations, and render disciplinary actions.

• Guide customer service representatives in decision making, when necessary.

• Interview and hire base on the scheduling and business needs.

• Train and motivate employees to meet and exceed customer service expectations

• Supervised operations with up to 25 employees

• Monitor the quality of employees’ work to meet company guidelines.

• Listened to complaints; found solutions to operational or service problems.

• Answer calls for patients food selections to be ordered

• Entered patient meal selections, diet orders and changes into computer system

EDUCA U N I V E RS I TY OF P HOE N IX-P HOEN IX, AZ

TI Associates Degree in Business Management (2012)

ON

A IKE N TEC H N ICAL COLLEGE-GRAN I T E V I L LE, SC

Certificate for Phlebotomy (2005)

COMMUN ICATION

Received Service Excellence Award 4/2005

Received Employee of the Month 6/2008

A mbassador for the Aiken Hospital 12/2012

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