Customer Service Quality Assurance
Resume:
Vicki C. Brown, RN, BSN
**** ********* **., ***. # ****
Houston, TX 77054
********@**********.***
OBJECTIVE
Seeking to return to gainful employment in areas that require skills and knowledge acquired throughout
active employment, coupled with newly acquired knowledge and skills gained during retirement.
QUALIFICATIONS
Home Health Case Management
Nursing Education and Supervision
Quality Improvement Specialist
HEDIS RN
Long Term Care
PROFESSIONAL EXPERIENCE
Dedicated and competent customer service skills; organized and efficient with multi-tasking; effective
verbal and written communication skills; excellent work relations with multi-disciplinary teams;
knowledgeable of hospital, home-based, and hospice settings as well as long-term care operations and Dr.
office settings; Recently qualified as HEDIS nurse and Quality Assurance Specialist to complete chart
reviews for CMS Medicare advantage plans throughout the state of TX and participating states outside of
Texas, investigating patient and provider complaints regarding quality of care, quality of service, and
billing issues.
WORK HISTORY
Retired since 2002
Lone Star College System
Houston, TX – September 2014 to current
Adjunct Faculty Certified Nursing Instructor
Prestige Staffing
Atlanta, GA - April 2013 to Dec.2013
Performed electronic chart reviews reviewing CMS measures for pts. Treated for HTN and Diabetes
within the offices of Managed Care Facility.
Outcomes Healthcare Information Solutions
Alpharetta, GA – October 2012 to February 2013
Commuted to healthcare facilities throughout the Houston area to perform chart reviews and uploadd
required patient documents to a remote company.
Brown & Netherly, RNs, Inc.
Houston, TX – February 2007 to October 2012
Family-owned Business performing temporary part-time quality assurance management for home-
healthcare agencies throughout the greater Houston area.
Manor Care Sharpview
Houston, TX – 02-2000 to 02-2002
Provided nursing care to the elderly and disabled within a long-term facility.
St. Joseph’s Hospital
Houston, TX – 06-1999 to 02-2001
Provided case management, skilled nursing care, and supervisory visits to oversee LVN and NA care
while simultaneously doing admissions and re-certs for home-bound patients.
EDUCATION
University of Arkansas Medical Science Campus – College of Nursing – Little Rock, AR
References available upon request
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