Customer Service Sales
Resume:
Patricia M Berry
Gary, In *****
Phone 219-***-****
Email:***********@***.***
Objective
To obtain a position in a growing and dynamic company where I can utilize my interpersonal
communication and problem solving skills.
Education
Indiana Northwest University Gary, IN
Master of Public Affairs Expected January 2016
Major: Public Management
Indiana Northwest University Gary, IN
Bachelor of Science in Business May 2011
Major: Business Administration
Honors: Dean’s List 2008
Ivy Tech Community College Gary, IN
Associate of Science in Business May 2007
Honors: Dean’s List 2006 & 2007, Kappa Beta Delta Honors Society and Business Club
(Student Body Rep)
Experience
Envirotest Crown Point, IN 06/2013 – Present
Registration Clerk
Perform vehicle registration renewal
Process in and out of state titles
Collect renewal fees
Plate and sticker inventory control
Book keeping
Data entry
Bank Deposit
Nike Michigan City, IN 03/2010 – 05/2013
Lead Cashier / Sales Athlete II
Utilize customer service skills, basic sales techniques, and product knowledge
to connect customers with the right product and drive sales
Conduct money transactions at check-out
Assisted customers with shopping if needed
Assist with loss prevention efforts by providing proactive customer service
Assist Leads, Senior Associates, and Managers in training entry level associates
Capitol City Merrillville, IN 06/2008- 06/2010
Teaching Partner
Assisted mild to moderately mentally challenged individuals with their daily needs
Studied and documented behaviors of clients
Administered medications as prescribed by physician orders
Wal-Mart Merrillville, IN 09/2004 – 8/2008
Customer Service Rep. / Cashier
Conduct money transactions at check-out
Provide help for the customers at the service desk which includes processing
returns, check cashing, money grams and money order transactions
Ultra Foods Merrillville, IN 01/2004 -09/2004
Customer Service Manager
Managed 15-20 cashiers per shift
Ensured the efficient operation of the cashiers and front-end operation
Created & improved business processes to better address customer complaints
Resolved problems areas quickly and to the satisfaction of our customers
Implemented successful strategies to deliver outstanding service and drives sales
Cashier 08/2003- 09/2004
Greeted and checked out customers in a timely manner
Assisted customers with shopping if needed
Northwestern Medical Faculty Foundation Chicago, IL 04/2001-06/2003
Clinical Practice Clerk
Greeted and check-in patients in a timely manner
Created, sorted, filed and distributed medical charts to various departments
Checked forms, lists and related materials against established requirements and
report discrepancies
Performed various administrative tasks as assigned
Computer Skills MS Word, MS Excel, MS PowerPoint and Web Research Navigator
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