Customer Service Administrative Assistant

Maria Karousatos Dunn

*** **** ****** ***** ****, PA 16033 ( **************@*****.*** ( (412)

***-****

PROFILE

Highly organized Administrative Support professional with diverse

experience in a variety of industries. Very adaptable with excellent

interpersonal, communication, and client relations skills. Adept at

juggling multiple responsibilities and working effectively in fast-paced,

deadline-driven environments. Seeking to return to a full-time

administrative support role after successfully raising five children as a

stay-at-home mom.

PROFESSIONAL EXPERIENCE

Totin's Diner, Wexford, PA 2014 - Present

Server

. Employed part-time while exploring full-time administrative job

opportunities.

U.S. Cargo, Pittsburgh, PA 2008 - 2009

Administrative Assistant

. Provided administrative support for local office including answering

phones, filing, customer service and assisting with dispatching.

Independent Contractor/Driver

. Responsible for bank check pick-ups after working hours and

delivering them to Mellon Bank.

. Delivered checks to the Federal Reserve truck to be transported to

Cleveland.

. Required a criminal background check due to the sensitive nature of

accessing banks, their lock boxes, customers' checks and other essential

and crucial bank matters.

. Promptness is a necessity as the work needs to be delivered in a timely

fashion.

University of Pittsburgh, Pittsburgh, PA 2000 - 2002

Admissions & Recruiting Coordinator, School of Medicine

. Received, filed and distributed applications to various faculty members

for review.

. Sent correspondence to applicants and faculty members.

. Coordinated meetings between the applicants and faculty and made travel

arrangements for applicants, including flight arrangements, car rentals,

and hotel accommodations.

. Organized lunch and dinner reservations to attract applicants to the

University of Pittsburgh.

. Traveled to various colleges to meet with prospective graduate students.

. Attended conferences with faculty, setting up displays and answering

questions regarding our graduate studies program.

Assistant to Director of Development, School of Social Work

. Assisted in raising funds for the School of Social Work.

. Managed and facilitated meetings with prominent members of various

organizations to solicit donations.

. Organized mailings needed to reach alumni and recorded and tracked monies

donated.

. Helped to establish funding for scholarships.

. Scheduled meetings, lunches and dinners for the Director.

. Researched past donations and compiled reports to be given to the Dean.

. Worked directly with the Assistant to the Dean in organizing a 700-person

banquet honoring the Dean's 29 years of service at Pitt and his upcoming

retirement.

George Junior Republic, Grove City, PA 1992 - 2000

Counselor/Parent

. Handled the day-to-day operations, activities and programs of a

residential group home for delinquent adolescents.

. Performed initial intake assessment and screening of clients.

. Provided individual and group counseling including clinical report

writing.

. Facilitated life skill instructions and psycho-educational trainings.

. Primary contact person for family, probation officers and family court.

. Maintained professional decorum with magistrates, judges, probation

officers, and clients' family members.

. Served as counselor/parent in the Drug and Alcohol residential program

for three years.

Marriott Corporation, Rockville, MD 1987-1991

Sign Specialist, Marriott Sign Department

. Responsible for installing the Courtyard by Marriott signs across the

United States.

. Initiated necessary phone contact with sign companies to obtain

competitive prices regarding the manufacturing and installation of the

Courtyard by Marriott signs.

. Provided necessary information to the various counties in response to

their zoning requirements and laws.

. Attended zoning meetings to obtain zoning approval for the largest sign

possible.

. Maintained contact with Construction Foreman, coordinating placement and

installation of the Courtyard by Marriott signs.

EDUCATION

B.S., Business Administration, Marketing & Human Resources, Towson State

University

COMPUTER SKILLS

Proficient in

Microsoft Word, Excel & PowerPoint

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