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Customer Service Medical

Location:
Beverly Hills, CA
Posted:
April 21, 2015

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Resume:

SUSANNA SHAHBAZYAN RN, BSN, PHN

***** ******* **., *** ******, Ca 91352

Cell: 818-***-****; Home: 818-***-**** or Email:

*****************@*****.***

OBJECTIVE

Dedicated and motivated Registered Nurse seeking acceptance in the

Hospital, Health Care Facility where I may apply my education and skills to

promote quality patient care.

SUMMARY OF QUALIFICATIONS

. Registered Nurse, BSN, Public Health Nurse ( RN, BSN, PHN)

. Certified in ACLS, BLS, FEMA, NIH Stroke Scale (NIHSS), ECG and

Pharmacology, Nurse Manager, and LA Fire Safety.

. CPR Instructor: certified with Red Cross

. Organized, friendly, honest, team player, cultural sensitivity,

adaptive and easy to teach.

. Detailed oriented, excellent communicator with strong hospital and

clinical training and customer service skills

. Proficient in Microsoft word, Excel, and Power Point

. Nursing knowledge, quick critical thinking and problem solving skills

. Trilingual: English, Armenian, Russian

EDUCATIONAL BACKGROUND

West Coast University, Los Angeles, CA

04/2011-08/2013

Bachelor's of Science in Nursing

. Memberships: Sigma Theta Tau International, Honor Society of Nursing

. Current GPA 3.61

. Awards: Dean's list for 2011 terms for performance academicallly at an

exemplary level (GPA 4.0)

Bachelor's of Electrical Engineering -Yerevan State Engineering University

of Armenia

09/1975-07/1980

Student RN Clinical Rotations

. St. Vincent Medical Center - Emergency Room, Telemetry, ICU, Short

Stay, and Cardiac Catheterization (108 hours), Los Angeles, Ca

04/2013-06/2013

. Glendale Adventist Medical Center- Rehabilitation and Med. Surge

Units; Live Well Program (135 hours), Glendale, Ca

02/2013-04/2013

. Children's Hospital of Los Angeles - 5 East, and preceptorship at 6

East (120 hours), Los Angeles, CA

09/2012-10/2012 and 07/2013-

08/2013

. Northridge Hospital Medical Center- Behavioral Health Unit (108

hours), Northridge, CA

06/2012-08/2012

. Hollywood Presbyterian Medical Center -Medical/Surgical,

Oncology/Surgical Nursing, Labor and Delivery, Neonatal Intensive

Care, Postpartum Care Units (170 hours), Los Angeles, CA

01/12-3/2012 and 08/12-09/2012

. Sherman Oaks Hospital - Direct Observation (DOU), Telemetry, Post

Anesthesia Care (PACU) Unit, and Surgery (108 hours) Van Nuys, CA

11/2011

-1/2012

WORK EXPERIENCE

Register Nurse, RN - We Care Home Health

12/2013-Present

. Assess patient's health problems, and needs; develop and implement

individual care plans (ICP) using OASIS form, supervising LVNs,

admission; case management ; recertification; contacting the primary

care providers, and health screening; advise patients on health

maintenance and disease prevention; being client safety advocate;

medical records writing and keeping face sheets up to date with

medications.

Care Giving Provider- CA Department of IHSS

02/2004-02/2014

. Assisting the elderly women in activities of daily living- monitoring her

prescribed daily medication intake, bathing, cleaning, and cooking-with

positive recipient approval.

Customer Service Associate/seasonal- JC Penney Department Store, Glendale,

CA 10/2006-01/2007

. Cashier

Front and Back office-Medical Office DR. Rad, S. MD. Inc., Los Angeles, CA

11/2003-01/2005

. Supervising the staff, maintaining of medical records, labs and

diagnostic procedures

. Contacting with insurance companies, getting authorizations, Pharmacies,

and Labs

. Addressing patient's concerns, answering the phones, scheduling patients

VOLUNTEER WORK

Glendale Adventist Hospital

01/2013-03/2013

. Volunteered in Live Well Program to raise patient's satisfaction 12 hrs

. 6th Annual Glendale Downtown Dash 12 hrs

03/10/13

Hollywood Presbyterian Medical Center 03/12/13 and 06/13/13

. Wound Prevalence Study 8 hrs

Children's Hospital of Los Angeles

10/30/2012

. Gave flu shot to staff of CHLA 12 hrs

Western Diocese of the Armenian Church, Burbank, CA

02/2010-07/2010 and

02/2012-

03/2012

. Volunteered in Clerical and custodial work such as filing and cleaning of

the Sanctuary 79 hrs

Levon Antosyan, MD. Inc.

10/2010-01/2011

. Volunteered as medical assistant: helped the nurse to check BP, taking

measurements 100hrs

References Available Upon Request



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