Ernest Mocombe

Cell: 404-***-****

Email: acp81z@r.postjobfree.com

Atlanta, GA 30341

OBJECTIVE:

Self-motivated professional seeking technical support or network engineering positions to apply my knowledge and areas of expertise, including:

? Basic Cisco routers, VLAN, switch configuration ? Technical Customer Service

? Helpdesk / Call Center / End-User Support ? Troubleshooting/Resolution

? Client and Customer Relations ? A+, NET+ Certified

EDUCATION:

Associate Degree in Computer Information Systems

Interactive College of Technology, Chamblee, GA, 2007

CERTIFICATIONS:

? CCNA Certification, (in progress)

? CompTIA A+, 2007

? Net+, 2007

PROFESSIONAL EXPERIENCE:

Technical Support Specialist, CGS January 2011 to Current

? Support the networks, hardware and software for clients at numerous hotels; in a helpdesk, call center environment.

? Troubleshoot issues with workstations, routers, modems, switches, servers, printers, etc.

? Resolve internet and network connectivity issues.

? Troubleshoot DHCP, DNS, and VPN issues.

? Perform diagnostics on hard drives.

? Perform virus/spyware/malware removal.

? Train new employees on both technical and non-technical processes at CGS

? Configure all new hotel equipment.

POS Field Technician, Global Employment Solutions January 2010 to January 2011

? Troubleshot point-of-sales (POS) systems and printers.

? Built and configured 10-12 POS systems per day.

? Built, configured and installed printers.

? Performed diagnostics on hard drives issues by running diagnostics software.

? Replaced defective motherboards in damaged units.

? Repaired broken LCD by replacing damaged components

Printer Technician, Cartridge World June 2008 to January 2010

? Managed inventory via ordering necessary parts.

? Repaired printers and ink cartridges.

? Generated sales by recommending products.

? Handled cash transactions.

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