EDUCATION: Computer/Other Related Skills:

Paris Junior College (Paris, TX) Microsoft Office (Word, Excel, PowerPoint, Outlook)

Associate of Science (May 2012) J.D. and AES (Ennis Tag & Label software)

Security Clearance (Previously held in Army, 1970’s)

RELATIVE WORK EXPERIENCE:

Ennis Tag &Label (Wolfe City, Texas)

Customer Service Dec 2013 – Current

Responsible for answering phones and directing calls to the appropriate staff members

Responsible for taking orders over the phone and/or email

Responsible for building the product to the customer’s specifications using special computer programs

Responsible for customer communication when his/her job is in production

Responsible for working closely with production managers to ensure the jobs are done to the

customer’s satisfaction

Main Street Traders (Wolfe City, Texas)

Owner/Manager Feb 2011 – Jan 2014

Responsible for daily operations (scheduling, balancing of cash drawers, cash management, etc.)

Interview, hire, train, and manage staff

Responsible for budgeting, inventory, payroll, and purchasing

Responsible for maintenance of buildings and equipment

Responsible for upkeep of reports for IRS and other outside agencies

Wal-Mart (Greenville/Commerce, Texas) Apr 2008 – Feb 2012

Customer Service Manager

Responsible for oversight of front-end operations (Customer Service Desk, Cashiers, Outside Personnel)

Responsible for positive customer interactions with all front-end staff

Responsible for positive outcomes with customer complaints/concerns

Responsible for daily workflow to ensure all staff received breaks/lunches and other needs

Cashier

Responsible to greet customers and exemplify outstanding customer service

Responsible to check-out customers in a timely manner

Responsible for a balanced drawer at end of shift

Housewife/Homeschool Teacher May 2000 – Apr 2008

Canyon Creek Christian Academy (Richardson, Texas) Aug 1992 – May 2000

Academic Secretary

Responsible for interacting with students, parents, & teachers

Responsible for taking phone calls for all teachers and administration

Responsible for inputting all grades for report cards and transcripts

Responsible for a multitude of task to include but not limited to making appointments for the administrator, taking phone calls for teachers, typing documents, filing, coping, working fund raiser events, basically anything that was needed to make the office run efficiently

REFERENCES:

Available upon request.

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