Erin M. Logan

**** *. ********* **. *******, IL. 62526

Cell: 217-***-****

acp3v3@r.postjobfree.com

www.linkedin.com/in/elogan1

SUMMARY:

To obtain an operational leadership position where my 10+ years of experience within the Customer

Service Industry – as well as Small Project management on a Global SAP platform can be leveraged in

order to increase the efficiency, productivity, and communication within a corporation.

EXPERIENCE:

SAP Business Analyst – Customer Service

Tate and Lyle Ingredients America – Decatur, IL

February 2015 – Present

Serving as Business Analyst, coordinating projects related to internal company development and execution. Includes creating and updating training documentation as well as providing training to the required task groups.

Working closely with cross-functional teams to provide data analysis, system support, troubleshooting and training where required.

Executing SAP systems testing through a multitude of landscapes.

Troubleshooting internal system issues conflicting with customer facing communications (EDI, Consignment Inventory Management)

Lead - SAP Business Process – Order Management

Release 2 – North America/Singapore

Tate and Lyle Ingredients America – Decatur, IL

February 2013 – February 2015

Managed direct reports to drive toward individual and team objectives.

Partnered with key executives, business leads and personnel in leading 6 Business Design Validation workshops that defined parameters and generated business requirements for the Opportunity to Cash work stream – in turn, laying the ground work for Business Design Documents establishing scope, structure, and refreshing the projects Global template.

Created Visio Business Process flows (30-35) documenting mega and sub-processes during design phase that encompassed 60% of business execution within the Opportunity to Cash space.

Established small project tracking goals through Shared Point, while ensuring project execution was on task and on time.

Co-wrote Functional Specification documents for SAP application developers which held clean, specific business requirements for developers to execute without question.

Lead Cross functional Global training sessions of 10+participants based on new designs to Super and End Users at several global locations (Italy, Morocco, Slovakia, France, Poland)

Training Lead for OTC team of 12 on integrated process designs representing Opportunity to Cash, Innovate to Produce, and Record to Report to meet organizational designs representing one global template

Provided guidance and direction to the business units to ensure successful implementation and alignment with leadership direction.

Created, revised and edited training documents for new process procedures using Word, Excel and Visio programs

Testing Lead across multiple SAP landscapes for mega and sub-processes

Business Analyst - SAP Business Process – Order Management

Release 1 – Europe, Middle East, Africa

Tate and Lyle Ingredients America – Decatur, IL

January 2011 – February 2013

Implemented Global Opportunity to Cash design strategy in 17months in 7 countries into a new, global business template included integrating cross-functional work streams to build collaborative and successful end to end processes. EMEA business unit included Italy, France, Poland, the Netherlands, Slovakia, Bulgaria, Turkey, Slovakia, and Morocco.

Supported business design and development of cross-functional ideas on a global template by test execution and data validation

Conducted training sessions based on new designed to Super Users and End Users at several global locations including, Italy, France, Poland, the Netherlands, Slovakia, Bulgaria, Turkey, and Morocco.

Customer Service Representative – Industrial Division

Tate and Lyle Ingredients America – Decatur, IL

2006-2011

Provided exceptional customer support in many areas including inventory management, order processing, documentation support, pricing, contracting and problem solving.

Strong interaction with customer online programs to solidify successful customer freight arrangements.

Initiated and developed best practices through consistent customer interaction and communication with key stake holders. Internal conferencing with large sales force of 12+ representatives providing customer profiles, initiatives and annual goals.

Scrutinized customer/product pipelines for future forecasting of customer needs and adjustments.

Established strong networks with teams to continue to develop and maintain positive working relationships with our clients and partners.

Drafted and edited inventory management spreadsheets to enhance communication throughout the Industrial Sales force; Resulted in increased communication between sales and customer service; Documentation led to a more proactive approach to inventory management and customer solutions.

Provided sales training in SAP and Railtrac systems to a sales force of 11+ team members.

Volunteer Marketing/Advertising Consultant

Away We Go Photography

April 2015

Providing marketing and advertising efforts to increase customer base and community knowledge.

Assisting business owner/graphic designer/photographer in product and business growth through market research, social media, and client promotions.

EDUCATION: BSBA Corporate Communication/Emphasis in Public Relations – Millikin University 2005

National Communication Association – Millikin University (2005)

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