Customer Service Health
Resume:
Michael Aguilar De Jesus
***** ****** ***** ****, *** Diego, CA 92126 858-***-**** **********@*****.***
Education
U niversity of California, Irvine Class of 2014
Dual Degree: B.A. Public Health Policy B.A. Economics
Cumulative GPA: 3.459
Professional Experience
U C Irvine Program in Public Health, Irvine, CA April 2014 – June 2014
U ndergraduate Course Reader Health Behavior Theory
Graded in class group work and essays of 138 students and administered into grade book for major-required class
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Worked directly with the professor and graduate assistant on any grading discrepancies or academic misconduct cases
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U C Irvine Health, Orange, CA
April 2014 – June 2014
H ospitalist Patient Experience Intern
Shadowed a specific hospitalist team and followed up with their patients to get feedback focused on physician
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communication
Responsible for paging doctor(s) and informing team of any patient feedback in a professional manner
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June 2013 – June 2014
S enior Patient Experience Intern
Performed daily rounds on inpatient and outpatient units to collect Voice-of-the Patient feedback
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Observed and supported interactions between health care practitioners and patients/visitors
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Learned the operations of UC Irvine Health through problem-solving, complex decision making, and analysis of system
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issues and trends
Assisted in the process of selecting new interns by conducting interviews and advising proper techniques when interacting
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with a wide array of patients
S hadowing Opportunities
Shadowed social workers in the ED and NICU to test as a possible career path and help develop a professional network
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B ren Events Center, Irvine, CA November 2011 – June 2014
T icket Seller / Office Assist ant
Sold and distributed tickets to UCI athletic and local community events
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Greeted and assisted walk up customers and answered customer service phone calls regarding general information of the
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venue, directions, events and ticket sales in an efficient and orderly manner
Completed a variety of ticket orders and was responsible for new customer registration
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B askin Robbins, San Diego, CA January 2009 - January 2012
S hift Leader/ Manager
Supervised employees during shifts and made sure they were completing tasks assigned for that night
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Performed cashier and cleaning duties, customer orders, cake orders, restocking and closing operations
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Assisted with weekly scoop nights, ensuring that over a thousand scoops were served to customers
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Extracurricular Activities
K ababayan at UCI
September 2013 - June 2014
K as ama Family Co - Facilitator
Planned, developed, and led programs and activities for 21 underclassmen in order to create a family-like atmosphere during
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the entire academic school year
September 2013 – June 2014
A cademics Mentor
Attended study hours with mentee, reviewed career goals and provided guidance throughout collegiate career
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Provided additional emotional support, shared life skills, expertise, and networking opportunities for future success
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September 2010 - June 2014
G eneral Member
Participated in gatherings that embody social, cultural, political, academic and community activities for over 400 members
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September 2013 – November 2013
F riendship Games C o - Coach
Planned and coached 22 team members in a picnic game to compete against other Filipino organizations
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January 2011 – April 2014
P ilipino - A merican Culture Night Cast Member
Worked extensively with a diverse group of people to develop team rapport and perform cultural dances
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Attended practice weekly and on weekends to increase cohesiveness as a dance unit
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Achievements and Skills
• Dean’s Honors List (3.5+ GPA): 2013: Winter & Spring Quarter, 2014: Fall, Winter and Spring Quarter
• Mira Mesa High JV Track & Field Athlete of the Year 2008
• Proficiency in Microsoft Office for both Mac and PC, Extensive Exposure to Social Networks
• HIPAA Certification – UC Irvine Core Safety Certification – UC Irvine
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