VP/ Director Risk Management and Safety
Resume:
BAUNIE JEANNE MCCONNELL, JD
Davenport, FL 33897
Home: 863-***-**** ***************@*****.*** Cell: 508-***-****
GLOBAL RISK MANAGEMENT, INSURANCE and SAFETY DIRECTOR
Twenty plus years of progressive experience in critical incident management with strong focus in risk assessment,
risk transfer, reputational risk, loss prevention, claims management and strategic business planning for US and Non
US owned corporations. Experience in managing crises and remediation, establishing procedures to prevent,
detect and correct non-compliance and training employees with changes in laws and regulations. Accomplished in
the management and collaboration with adjusters and legal staff on complex claims and litigation matters.
Areas of expertise
• All Property and Casualty Policies • Integrated Workers’ Compensation / Disability Programs
• Guarantee Cost / Self-Insured Programs • Premium Savings / Broker Fee Savings Negotiation
• Captive Management • Safety, Claims and Litigation Management
• Jones Act- Maritime • Longshore and Harbor Workers' Compensation Act
CAREER EXPERIENCE
CENTRAL FLORIDA REGIONAL TRANSPORTATION AUTHORITY d/b/a LYNX, Orlando, FL 2011-2014
Public transportation provider for Orange, Seminole and Osceola Counties servicing more than 85,000 passenger
trips each weekday spanning an area of 2500 square miles.
Director, Risk Management and Safety
Implemented Authority-wide safety programs, SOPs and safety equipment necessary for the operation of 300
buses, 50 support vehicles and 1100 employees. Managed a self-insured, self-administrating claims unit.
Determined how best to recognize, analysis, mitigate or eliminate any financial or reputational risk to LYNX.
• Acquired all liability claims from TPA saving $210,000 in adjusting fees.
• Decreased liability claims by 33% ($240,000) through the establishment of the bus pass program.
• Decreased litigation claims by 50% ($250,000) by initiating a video review program.
• Reduced lost time workers’ compensation claims by 90% ($30,000) with the implementation of an improved light
duty policy
• Received National recognition for the “Now You Know” safety newsletter providing weekly safety awareness
topics and decrease overall workers compensation claims by 15%
• Identified the need for a safety system atop the buses, designed the system saving 28% ($12,000) off the
standard system
SPERIAN PROTECTION USA, INC., Smithfield, RI 2006 – 2011
Now part of Honeywell International, Inc – #1 world-wide personal protective equipment manufacturer.
Health Safety Environmental and Facility Manager / Global Insurance Risk Manager
Managed the Global Insurance portfolio for 27 countries including broker selection, negotiation of premium costs,
renewal terms, service contracts and loss control portfolio including a Vermont Captive.
• Identified and developed policies and standards of conduct to ensure compliance with relevant U.S. and
International laws and regulations.
• Negotiated Broker agreement, and Captive Management contracts and Global insurance program producing
overall premium savings of 17%, 23% reduction in broker fees.
• Reviewed and revised domestic and foreign contracts for proper insurance language.
• Implemented RTW at 9 U.S. factory locations reducing overall Workers’ Compensation claims by 25% and lost
time claims by 15%.
• Delivered 25% reduction in Workers Compensation claims and 15% reduction in lost time days. Pioneered and
chaired Sperian Protection’s multi-national Corporate Safety Council establishing a Leadership Safety
Inspection Team.
• Developed the world-wide business continuity and pandemic plan for Sperian Protection’s 70 factory and office
locations throughout the world.
BAUNIE JEANNE MCCONNELL, JD PAGE TWO
INSURANCE OVERLOAD STAFFING, Boston, MA 2005 – 2006
Largest insurance-specific staffing business in North America, serving 58 cities throughout the U.S. and Canada.
Contract Claims Examiner
Assignment claims examiner placed within the complex claim unit of Insurance Company to reduce an existing
backlog of claim files.
• Investigated, maintained, evaluated, and settled Catastrophic Workers’ Compensation Claims.
• Participated in litigation management reducing lost time payments by 4%.
FLEETBOSTON FINANCIAL CORPORATION, Providence, RI 1999 – 2004
6th largest U.S. financial institution.
Manager, Liability Risk and Insurance
Managed the corporate insurance program including selection of outside counsel, analyzing loss runs and risk
impact reporting. Directed the self insured, self-administered insurance program for Workers’ Comp, Auto and
General Liability.
• Reviewed and modified contracts for proper insurance language for the Leasing Department.
• Leveraged expertise in claim settlement negotiations – WC, Auto, Product Liability, Property Liability and
Executive Risk. Efforts resulted in a 22% cost savings.
• Devised and implemented integrated workers compensation and disability program with a 6% cost savings.
• Proficiency in conducting monthly and yearly claim audits to identify lost economic opportunity within claim
handling procedures.
• Negotiated the best terms and conditions for the placement of domestic policies including umbrella with yearly
average premium reductions of 8%.
PROVIDENCE WASHINGTON INSURANCE COMPANY, East Providence, RI 1996 – 1999
200 year old P&C insurance carrier.
Senior Supervisor
Direct report to Senior Vice President / CFO. Directly supervised a unit of 4 senior adjusters and 1 claim assistant
handling commercial and personal lines claims in 15 states.
• Facilitated the fast track unit comprised of 6 adjusters, 1 senior adjuster, 2 claim assistants and 1 supervisor.
• Established unit guidelines and yearly objectives.
• Formulated the unit’s budget and projected the claim and expense budgets.
BRADLEES STORES INC., Braintree, MA 1993 – 1996
48 store northeast retailer.
Risk Manager
Directed the activities of claim adjusters involved in the investigation, management, evaluation, settlement and
litigation of workers compensation, auto and general liability claims including training of all staff.
• Engineered a litigation management program with increased trial rate to 46% resulting in a 20% decrease in
settlement dollars and an increase in defendant’s verdict from 25% to 80%.
• Implemented a Loss Control Program with savings of 25% in overall premiums.
• Instrumental in excess and umbrella insurance renewals and with the completion of the licenses in 7 states for
self-insurance.
EDUCATION / AWARDS / PRESENTATIONS
• JD, University of Massachusetts School of Law Dartmouth, Dartmouth, MA
• BA, Government / Sociology, Smith College, Northampton, MA
• Trained Mediator, Mediation Works Incorporated, Boston, MA
• MSW Candidate, Boston State College, Boston, MA
• Florida Adjuster License
BAUNIE JEANNE MCCONNELL, JD PAGE THREE
EDUCATION / AWARDS / PRESENTATIONS (Continued)
• Co-Presenter 2014 Alliance for Central Florida Safety
• Guest Speaker 2002 National RIMS Convention: How to Conduct a Claims Audit
• 2002 Recipient of the Massachusetts Black Judges Conference 15th Annual Book Award
WORK RELATED SEMINARS
• Six Sigma Lean Professional and Change Management Specialist Certification
• The 7 Habits of Highly Effective People
• Retailers Annual RIMS Seminar
• Sterling Investigative Fraud Seminar
• Litigation Management
• Management Effectiveness Program
• Public Speaking
• Interpersonal Relationship Program
• Defenses of Product Cases
• Understanding the New Worker’s Compensation Laws
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