Customer Service Training

Garry A. John

**** *. ******** ****.

Yeadon, PA 19050

Cell: 267-***-****

Email: *************@*****.***

Qualifications

Organized, detail-oriented, highly motivated self-starter who has held progressively

responsible jobs over 26 year career in American Red Cross Biomedical Services. Takes

on new challenges with a positive attitude and effectively plans, organizes, and

prioritizes work to manage time effectively and meet required timelines. Works well

independently or as part of a team and possesses excellent customer service skills, both

internal and external customers. Has strong communication, interpersonal, and

multitasking skills.

Experience

American Red Cross Biomedical Services, Philadelphia, Pa 1987 – present

Distribution Specialist, Lead Tech – 12/1991 to present

• Responsible for the organization and direct supervision of staff who pack and ship orders to

customers.

• Monitor daily operations and equipment, including the monitoring of the regional Central

Alarm Temperature Monitoring system

• Organize and assign ground and/or air transportation activities for the delivery and pick up of

blood products and specimens.

• Responsible for inventory management to ensure outgoing product availability and also

warehouse inventory to include ordering supplies/materials

• Department liaison to hospitals, physicians, donors, patients, and other internal and external

customers by answering multi-line telephone, routing calls, and taking accurate messages.

Laboratory Assistant – 03/1987 to 12/1991

• Processed blood products.

• Receive and triage incoming blood collections and entered into inventory system.

• Assisted Medical Technologists.

Abington Memorial Hospital, Abington, Pa 11/1999 – 02/2001

Radiology File Room Clerk

• Responsible for the filing, sorting, retrieval and the set-up of X-rays for radiologists.

• Scanning X-rays into digital system. Operation of lightslide and MRI in the ER department.

• Provide transportation of files to different departments.

• Assist patients with X-rays as well as access information via computer, and maintain all

areas of hospital radiology file room and other various records requests.

Allegheny University Hospital – MCP, Philadelphia, Pa 07/1997 – 05/1999

Patient Information Coordinator

• Greeted and directed visitors / customers to their destination, and escorted as appropriate

• Provided general information and performed general office duties.

• Responsible for updating patient information in the computer system.

• Coordinated transportation of patients and visitors

Education

Community College of Philadelphia, Philadelphia Pa 08/1987 –

05/1988

Medical Technology Studies, including Pharmacy Tech courses

Continuing Education

CPR training – American Red Cross

Pallet jack training

Continuing OSHA updates/training

Continuing biohazard safety training

Contact this candidate