Customer Service Representative

Camille Yates

*** ******** ** 615-***-**** *******.*******@*****.***

Summary

Extensive experience in handling various customer concerns using several methods of

communication to bring customer and client satisfaction.

INTERPERSONAL Skills

Active Listening, Verbal and Non-Verbal Communication, Developing Rapport,

Empathy, Networking, Problem Solving and Accurate Data Entry.

Experience

3/3-Present Customer Service Specialist, eDegree Advisor

Assist persons with interest in enrolling into college programs using a variety of pre-

screening questions to determine the areas of interest to match with particular schools

06/14-01/15 Customer Care Associate, Xerox

Resolve customer complaints and/or issues, process forms, handle billing questions

and concerns.

02/13-11/13 Buy Back Specialist, Books-A-Million

Evaluate customer’s used books to determine if quality was standard for resale,

process orders to maintain accurate inventory, provide customer service to patrons

that entered the store in search of products.

10/09-10/12 Customer Relationship Specialist, SERVPRO Industries

Provide superior customer service via telephone using exceptional interpersonal skills

in a structured environment, trained and/or re-trained co-workers to assist our large

account holders, served as liaison between our departments that held the large

accounts, helped implement new format for processing calls.

Education

05/2005 High School Diploma, Hendersonville High School

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