Customer Service, people skills, interpersonal skills

Mobile : 944-***-****

E. mail : *****.**********@*****.***

Rohith Menon M.P

Objective

I intend to be a part of a professional group at a managerial level to

broaden my experience & prospects by utilizing my skills in the continuity

& development of the business.

Experience

From August 2009 to Present

Company : HEXOMATRIXX CORPORATE, Sharjah UAE

Designation : Customer Service Coordinator

Hexomatrixx is a leading Supply chain and Logistics service provider in

the petroleum and petro chemical industries. Hexomatrixx is a leader in

outsourcing of customer service, 3PL logistics and are providing innovative

supply chain solutions to a wide customer base from the offices and

networks based in the Middle East and South East Asia. Hexomatrixx

offers a choice of High Quality lubricants and chemicals in the market

today. The products we supply today come from trusted, top brand

manufacturers such as Shell, Mobil, Caltex, Enoc, Adnoc, Total, BP,

Castrol, Molykote, Gulf, Kluber, Rocol, Fuchs, Jet Lube & Agip.

Responsibilities

1. Customer and product support

2. Operational and supplychain coordination

3. Order administration and quality management

4. Meeting ISO 9001, 140001 AND OHSAS 180001 Standards

From July 2006 to July 2009

Company : Middle East Learning Resources Establishment, Dubai, UAE

Designation : HR Coordinator

Middle East Learning Resources is a company active in sales and

distribution of HR & training resources all over Middle East. The company

represents seven major publishers (CIPD, Fenman, Gower, Ashgate, Ashqueery,

Crown and Vision point) and do conduct training programmes of Ashridge

business school especially for senior managers. The Company also does

training programmes up to first line management level.

.

Responsibilities:

. Primarily responsible for creation of business Leeds; marketing of HR

& Training resources through direct & telesales

. Responsible for giving presentations to middle & senior level managers

of our clients

. Handling company communications with key customers

. Handling customer requirements, customer complaints and payment follow-

ups

. Creation of customer databases.

. Managing meetings in the preview centre.

Education

Academic

. Master of Human Resource Management 2006 - Pondicherry University,

India

. Bachelor of Arts in Economics 2003 - Calicut University, India

Professional

. DNIIT Programme (2001 - 2003) with specialization in Structured Query

Language (SQL).

. SWIFT India Programme focusing on MS Office - Word, Excel, PowerPoint

& Access from NIIT

Training

. Undergone workshop on QMS internal auditor with Lloyds, Dubai during

August 2009

Personal Details

. Profile : 33, Male, Unmarried

. Nationality : Indian

. Languages known : English, Malayalam

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