Customer Service Representative

DOMINIQUE VILLANO MOMPIL

E-mail:*********.******@*****.***

Mobile: +63946.2020231

Career Objective: To have a career that will utilize my skills in a well established and people caring

company, work environment is friendly but professional, my colleagues are competitive, result-

oriented but fun to be with, and my values for hard work, loyalty and commitment will be fulfilled.

Educational Background:

Pamantasan ng Lungsod ng Maynila – BS Physical Therapy(2009)

Curriculum includes English Proficiency, Speech Classes, Humanities, Psychology

Work Experience:

Sykes Asia Inc.: Customer Service Representative for Expedia Travel (Jan. 2014-Dec. 2014)

-A CSR’s job is to assess the customers with their concerns towards the product and services.

-Must be a good listener, must have good communication and interpersonal skills in handling

customer’s concern.

-Must be able to communicate well with the customer to know how to solve their concerns and

reason for calling

-Includes typing job, must be able to do typing jobs fast with high accuracy.

Results Manila Inc.: Customer Service Representative for VMU (Sept. 2012-Dec. 2012)

-A Csr’s job is to assess the customers with their concerns towards the product and services.

-Must be a good listener, must have good communication and interpersonal skills in handling

customer’s concern.

-Must be able to communicate well with the customer to know how to solve their concerns and

reason for calling

JCPM Management and Accounting Services – Graphic Artist (June 2012 – Aug. 2012)

-A graphic artist must be creative, fast-thinker and a good listener.

-A graphic artist’s job is to create communication arts such as logo, tarpaulin and also graphic

designs like I.D. card and the likes.

-Must have good communication and interpersonal skill in handling customers.

Makarios Computer Works: Graphic Artist (Nov. 2011 – June 2012)

-A graphic artist must be creative, fast-thinker and a good listener.

-A graphic artist’s job is to create communication arts such as logo, tarpaulin and also graphic

designs like I.D. card and the likes.

-Must have good communication and interpersonal skill in handling customers.

Trainings and Seminars

Pierre and Paul Solutions Inc. – Call Center Training (January 2012)

-Intense training on American English

-Basic of Call Canter(Call Center 101)

-Leadership Skill building

-Personal Character Building(e.g. Confidence)

Contact this candidate