Customer Service Engineer

*** ***** ** *** **** Email: ***********@*****.***

League City, TX Phone: 832-***-****

CAREER OBJECTIVE: To utilize my formal training and background experience in client relations, management, and

administration. To obtain position with customer service function. Capable of managing projects with a result oriented

attitude and sense of detail, problem –solving, decision-making and management skills. Exhibits unique people

interfacing with customer and employees effectiveness.

EDUCATION DeVry University June 2013

Major: Bachelor of Technical Management

Concentration: Computer Network Administration

ITT- Technical Institute September 2011

Major: Associate of Applied Science Information Technology

Concentration: Computer Network System

Activities & Honors:

• ACM (Association for Computing Machinery)

• Alpha Phi Omega National Service Inc

Technical Skills:

Operating Systems: Win 95/98/2000/2007

Databases: Access, MS SQL Server,

Other Applications: MS Office Suite 97/2003/2007/2010, Windows 7, PeopleSoft, PowerPoint and

Virtual PC, Adobe

Technical Skills: Replacing PC hardware and load new Operating System, Desktop and Laptop

computer

Troubleshooting Skills: Basic Administration in AD and Troubleshooting, Pingin

Professional Experience:

Quest Engineer-Project Engineer (DSM Database Software Management)

Nov 2014-Feb 2015

• Creating Flow Chart, Designing Form Reports for tracking and reporting data.

• Database Maintenance (Updating and Creating database) using MS Excel and Access.

• Troubleshooting Develop working system to ensure repeatability.

Insight Global- ((Netsync) HISD Window7Rollout Project Jun

2014 - Sep 15, 2014

• Ensure all HP Notebooks and Desktop are image for HISD Power UP Window7 Rollout

• Deploys over 16,000 HP Notebooks and Desktop to HISD Teachers

• Data Migration and Uploaded Critical software for HISD Teacher and Administrative Staff

• Track all HP Notebook and Desktops using Excel Spreadsheet

Insight Global- (FMC Technologies) Mobile Refresh and OS Refresh March

2014-May 2014

• OS update for Samsung Galaxy S4 Active

• Installed Software for Samsung Galaxy S4 Active

• Imaging, Reimaging and Profiling HP Desktop and HP Laptop

• Installed software to ensure that it responded to the End User needs

• OS Refresh from XP to Window 7

• Back up End User Data and Data Migrations

• Tracks all HP Desktop and Laptop using Excel Spreadsheets

Insight Global – (Netsync) HISD Power Up Project Jan

2014-Feb 2014

• Ensure all HP Notebooks and Desktops are imaged for HISD Power Up Rollout

• Deploys over 16,000 HP Notebooks to HISD Students

• Utilizes PowerPoint to make Office 365 presentations to teaching personnel and students

• Install Office 365 and sync folder for HISD student

• Tracks all HP Notebooks using Excel Spreadsheets

Military Experience:

United States Air Force (Air National Guard) May

2006 – Present (One weekend every Month)

Troubleshooting/ Technical/ Networking

• Responsible for professional and personal development of a team of 22 individuals

• Performed maintenance on computer hardware, operation system and repairs on desktop and laptop computers

• Prepares work schedules, assigns duties and develops and revises departmental procedures

• Prepares reports and directs preparation, handling, and maintenance of departmental records

• Microsoft Windows and Office installation and troubleshooting

United States Air Force, Houston TX Honorable Discharge Apr2000-Apr2006

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