Project Manager Management

Location:

Haymarket, VA

Posted:

April 02, 2015

Contact this candidate

Resume:

Doug Reed, PMP PMI

***** ******** **. . ***********, ** 20155

*********@*****.*** . 703-***-****

Software Program & Project Management

** ***** ** ******* ******* high-priority technology initiatives to deliver

cost-effective, custom IT solutions that improve customer experience,

integrate seamlessly with existing systems, and generate multimillion-

dollar revenues for Fortune 500 accounts

Spearheaded design and implementation of 50+ state child support,

unemployment and EBT food stamp, WIC and TANF programs. Made integral

contributions to success of start-up enterprise by delivering projects that

helped generate $50M in annual revenue. Accomplished technology and

business strategist; adept at aligning solutions development with business

objectives, delivering smart solutions that improve competitive advantage

and bottom line.

Highlights of expertise:

Software Development Life Cycle Budget Management & Cost Control

(SDLC)

Enterprise Implementation & Support Testing & Quality Assurance (QA)

Waterfall, Scrum and Agile

Methodologies Vendor Relationship Management

Requirements Analysis & Documentation Project Performance / ROI

Analysis

Assessment, Prioritization & Client Communications &

Scheduling Reporting

Professional Experience

Enclipse, Minneapolis, MN

WIC Proposal Consultant, 11/2014 - Present

Consulted on the written proposal for the Minnesota WIC (women infants

children) Program RFP. Create a staffing plan for state WIC program.

Described services required to migrate state WIC programs from paper based

benefits to an electronic benefits system. Demonstrated knowledge and

understanding in the response for WIC and EBT Programs.

Created detailed work plan for Minnesota WIC program including a

description of tasks and deliverables to be used as a scheduling and

managing tool. Provided statement of objectives, goals and tasks to

demonstrate responder's expertise.

Contact Solutions, Reston, VA

Senior Project Manager, 2/2004 - 5/2014

Recruited to oversee complex, large-scale software development / enterprise

implementation projects; led cross-functional teams of up to 25 resources

through all SDLC phases. Managed and grew $36M account, and forged close,

lasting relationships with clients and vendors; contributed to planning

sound business strategies, delivered effective client presentations, and

conducted technical training to educate clients on new system features,

processes, and capabilities. Responsible for several technology migration

projects.

Environment and Tools:

. MS Project, Visio, Excel, Bugzilla, SharePoint, Java, Web Services,

Oracle, VXML, SQL, Soap, Intervoice platform

Key Contributions:

. Built automated IVR programs for the following States and Federal

Agencies:

US Treasury Social Security Electronic Payment Solution

EBT (SNAP/food stamps): Iowa, Arkansas, Mississippi, Alabama,

California, Connecticut, Georgia, Illinois, Louisiana, Massachusetts,

Maryland, Maine, Michigan, New Jersey, New York, Ohio, Oklahoma,

Pennsylvania, Texas, Virginia

Child Support: Georgia, Ohio, Alabama, California, Florida, Iowa,

Illinois, Massachusetts, North Carolina, New Hampshire, New Mexico,

New York, Oklahoma, Pennsylvania, South Carolina, Texas, Utah,

Wisconsin

Child Care: Alabama, Colorado, Louisiana, Mississippi, North Carolina,

New Jersey, Ohio, Oklahoma, Texas, Virginia

Unemployment Insurance: Florida, Nevada, Pennsylvania, Oklahoma, Utah

WIC (women infants and children): Michigan, Virginia

TANF (temporary assistance for needy families): Ohio

. Lead development team in the full SDLC effort for the IVR applications

listed above built on the Intervoice Platform

. Implemented Waterfall, Agile and Scrum methodologies

. Experience with network/IT security in a government based secure

environment

. Experience with large infrastructure projects

. Responsible for managing changes and enhancements for each state's IVR

. Worked with Architecture and Design Teams to ensure proper

documentation and designs were completed and delivered

. Worked with internal and external Development teams to track, monitor

and test new code

. Updated Senior Management and customers on progress of major and minor

development tasks

. Monitored live State IVR program in production to proactively ensure

issues were found early and resolved promptly

. Chaired Release meetings including members from entire IT Organization

. Coordinated and oversaw major releases while communicating with all

key stake holders to ensure successful software deployments

. Ensured Continuous Improvement Program by tracking release activities,

conducting lessons learned and implementing solutions

. Interfaced with State customers to monitor their needs and gain

approval for application enhancements

. Facilitated daily scrum meetings and sprint planning

. Successful in managing team and delivering all State Child Support

applications listed on time and under budget

. Designed and launched automated low balance alert and deposit

notification state outbound programs

. Worked closely with call centers and major telecom carriers to improve

call center operations with IVR, AVR, DTMF, and speech solutions

. Received Governor's Award from the Oklahoma Department of Human

Services for outstanding design and delivery of food stamp software

and debit card solutions

. Leveraged team building and mentoring skills to empower team of

developers, programmers, analysts, and network specialists with

knowledge necessary for meeting client requirements with high-quality

products under aggressive schedules

. Demonstrated expertise utilizing Microsoft Project, Visio, and Excel

to create and manage flowcharts, designs, schedules, requirements, and