Quality Customer Service

Manish Sharma

H.No. ***, Ward no. **, Shivaji Colony

Rohtak, Haryana, India

Cell: +91-829*******

Email: ************@*****.***

Career Objective:

A skilled and experienced quality engineer with expertise in competitive

technical and team management. In-depth experience of regulatory

compliance, quality engineering statistical analysis, quality improvements

and strategic planning. Looking for a challenging position to utilize my

strengths and abilities in the mentioned field.

Professional strengths:

. Project Planning & Execution using 7 QC Tools and Quality Assurance

Standards

. Six Sigma Standard Techniques

. Regulatory compliance

. Process and system development

. Project administration and team management

. Vendor qualification and Quality assurance

. SPC techniques and principles

. Statistical analysis and market research

. Process optimization

. Excellent communication and interpersonal skills

Technical Skills:

. Microsoft Office, Microsoft word, Microsoft Excel, PowerPoint,

Minitab

Professional Experience:

MKM Technologies Pvt. Ltd.

Dec 2009 to till Present

Senior Quality Engineer

. Handled the tasks of demonstrating dynamic technical writings to

develop instructions on user friendly test procedures

. Expertise in validating testing equipments for air condition

controller

. Analyzed client specifications and test procedures

. Implemented and developed systems for achieving performance quality

levels

. Collaborated with manufacturing departments in resolving and

addressing assembly line shop floor limitations

. Installed, maintained and revised operating plans, bar charts, cycles

and work sequences

. Played a productive role in the development, integration, modification

of operating polices, procedures and methods

. Verified drawings refined and corrected designs for engineering

. Produced detailed inspection and assembly instructions

. Created and maintained online Corrective Action Report system

. Implemented and developed surveillance program and vendor performance

reports

. Preparing documentation and procedure for ISO 9001 :2008

certification

. Documented, developed, and audited procedures and practices for

compliance and ISO 9001 certification

. Developed and implemented advanced complaints handling and corrective

action systems to reduce customer complaints by 60%

. Checked and reduced customer returned materials volume by 20% using

preventive, corrective actions and failure analysis

. Developed and implemented systems for trending production and

performance quality levels

Envirotech Solutions Pvt. Ltd.

July 2009 to Dec 2009

Quality Auditor

. Coordinated, scheduled and planned annual audits to meet deadlines

. Responsible for developing and administering database policies and

procedures supporting standards

. Handled the tasks of reviewing supplier ratings for compliance within

established limit

. Generated innovative ideas to achieve program requirements

. Conducted audit and internal quality control programs and repaired

team training handbooks

. Responsible for conducting on-site supplier system and special process

audits for record retention system, production processes and work

procedure.

Nature of work

As Project Manager

. Managing external contractors

. Overseeing project budget and schedule

. Developing project procedures

. Meeting with clients

. Preparing documentation

. Producing test plans

. Performing Health & Safety assessments

. Ordering materials

. Issuing permits

As Quality Assurance Manager

. Creating explanatory documents.

. Establishing standards for customer service.

. Ensuring execution of corrective actions.

. Supervising technical staff and identifying training needs.

As Quality Control Manager

. Maintaining records and reports

. Negotiating problems between staff and upper management

. Coordinating training measures

. Evaluating employee performance

. Managing employee quality control duties

. Enforcing health and safety regulations

. Coordinating with project management teams

. Leading team efforts

. Reviewing the allocation of competent QC

Professional Certifications:

Certified Internal Quality Auditor IIQM-STQC Jaipur

Educational Qualification:

Bachelor Degree in Electronics and Communication Engineering, Kurukshetra

University, Haryana, 2009

Higher Engineering Diploma in Electronics and Communication Engineering,

SBTE, Haryana, 2006

Contact this candidate