Customer Service Support

Matthew Crivello

**** **** ******** ******, ********* #1 Milwaukee, Wisconsin 53211

414-***-**** ************@*****.***

CARREER OBJECTIVE

A professional position where I can maximize my strengths and skills,

while contributing to a company's growth and performance, along with

increasing my personal development.

EDUCATION

Whitefish Bay High School Milwaukee Area Technical College

High School Diploma- June 2003 Business

Management, May 2008

EXPERIENCE

Milwaukee Alarm Company, Milwaukee, Wisconsin 10/2008-Present

Current Position: Marketing Director; Job Tasks: Data Entry, Sales,

Quality Control, Programming, Dispatching, Routing, Lead Generation,

Customer Support, Social Media/Website Overseer, Marketing Plan

Developer

. Create successful marketing campaigns that enable Milwaukee Alarm

Company grow as a business, which enables the business hire

additional qualified consultants, technicians, programmers, and

dispatchers

. Create new accounts and verify they are online with the Central

Station Monitoring Facility, for alarm monitoring and billing

purposes

. Assist dispatchers when needed, along with the hiring process of

potential dispatchers in the Central Station Monitoring Facility.

. Assist in the scheduling and routing of technicians from one

project to the next

. Created and implemented a checklist to verify correct parts are

ordered for installation and service projects

. Verify labor hours were correctly quoted for installation and

service projects

. Verify current account email addresses, call lists, pass codes,

and user codes are up to date and accurate

. Sales of: fire alarm systems, burglar alarm systems, surveillance

cameras, card access systems, emergency lights, kitchen hood

suppression systems, fire extinguishers, along with the required

inspections for each service

. Meet with vendors regarding new products and services pertaining

to the security/fire alarm industry

. Attend networking and informative meetings with affiliated

business groups of Milwaukee Alarm Company that include: Local

First Milwaukee, Walker's Point Association, Rebuilding Together

Greater Milwaukee, and Kenosha Area Business Alliance

. Contribute ideas and opinions during weekly meetings that have led

to the success and growth of Milwaukee Alarm Company

. Customer Service: Establish, maintain, and build relationships

with current and prospective customers

. Follow up after installations and service calls are completed to

determine if customers are pleased with the service(s) provided

Panera Bread, Glendale, Wisconsin 12/2004-2008

Catering

. Create food orders on a daily basis

. Assist customers in setting up the catering orders

. Create receipt in POS billing system

SKILLS

. Computer: Milwaukee Alarm Computer Applications - Micro Key

Millenium Series, File Maker Pro, MKMS Central Station Monitoring

Application, MyMailList, I-Contact; Microsoft Office Applications

- Word, Excel, Access, Publisher, PowerPoint; Internet & Intranet;

Social Media Marketing: Twitter, Facebook, Google +, HootSuite

. Uncanny ability to get along with most people very well,

attributed to an outgoing, but nonabrasive personality

. Pay extreme attention to detail, often overlooking multiple tasks

to make sure they are done correctly

OTHER ACCOMPLISHMENTS

. Extremely punctual person that values job security immensely

. In the 6 plus years at Milwaukee Alarm Company, I have not missed

a day of work due to illness or tardiness (Not to say it will

never happen, but I pride myself on staying healthy and active)

. Never received a write-up or any type of work related discipline

. Began working as a dispatcher, promoted to customer support after

2 years

. Promoted to Marketing Director in 2012.

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