Customer Service Manager

P Rama Chandra Raju

Hyderabad, Andhra Pradesh +919********* [**********@*****.***]

CAREER SUMMARY

Retired AS Chief Manager, from a big Nationalised Bank, recognized for exceptional ability to demonstrate leadership in complex operational environments, able to establish clear vision of work goals and guide others towards achieving said goals. Other key skills and immediate values:

• Staff training and development.

• Effective communicator – oral and written.

• Organizational/planning and problem-solving skills.

• Diplomatic and tactful with employees, management and customers.

• Prioritizing.

PROFESSIONAL EXPERIENCE

Chief Manager – Bank of India

May 2010 - present

In charge of the financial operations and employees of the bank. Managing and leading bank staff to deliver exceptional customer service in a busy high street branch. Working hard to bring in new customers and boost the bank's profits.

• Identifying the needs of customers and then working hard to meet or even exceed them.

• Working hard to market and sell the banks products like Deposits, and loans etc.

• Monitoring customer accounts.

• Maintaining all quality and procedural standards within the branch.

• Keeping an eye on competitor activity.

• Managing the day to day running of the branch.

• Setting and achieving targets,

• Implementing policies that build trust between the bank and its customers.

• Motivating and leading the bank staff.

• Visiting business customers.

Senior BANK MANAGER – Bank Of India

May 2005 - May 2010

Aiming to treat the bank customers with honesty and openness and to offer them clear straightforward advice by recommending only those products that fit our customers' needs.

• Sitting in on interviews bank staff have with customers and making sure any loan applications made are properly written up and submitted.

• Setting branch objectives and then working hard to ensure they are met.

• Attending head office for meetings and conferences.

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