Objective
Obtain a position where utilizing my skills will exceed customer and
employee expectations.
Education
University of Phoenix
Bachelors of Science in Business Management
Skills Summary
Professional Skills: Business Office Operations, Computer Savvy, Customer
Service, Project Management, Report Preparation, Recovery/Resolution,
Reimbursement, Implementation, Problem-Solving, Written and Verbal
Communication, Accounting/Math, Leadership, Team-work, Time Management
Advanced Software Skills: Microsoft Suite, RB8 Accounting Software, MR8
Accounting Software, Misys Tiger, Medical, Lotus Notes, Cisco
Professional Experience
11/2012-Present DepoTexas Court Reporting Houston, TX
Accounts Receivable Specialist
o Maintain an accurate aging report.
o Take part in the monthly closeout process by preparing or reviewing
accrual reports
o Resolve invoicing and collection issues.
o Interact with clients toward resolving their outstanding invoices via
email and telephone.
o Submit open invoices and statements to clients.
o Identify status of delinquent accounts and insufficient payments.
o Submit insurance claims and follow-up with adjuster.
o Analyze and identify trends that contribute toward the enhancement of
an organized and productive wokflow.
o Cross train new employees my implementations within accounts
receivable.
o Build and maintain lasting relationships with clients.
o Post payments and reimburse duplicate payments.
09/2010-10/2011 Corpra Care Inc. Houston, TX
Medical Collector
o Coordinated communications with adjusters to ensure accurate billing
practices.
o Monitored assigned accounts to ensure maximization of collection
dollars.
o Provided appropriate follow-up and documented actions taken.
o Negotiated payment agreements for outstanding balances.
o Processed claims on a production level and reviewed claims for
accuracy.
o Maintained accurate data in financial system.
01/2002-05/2008 American Childcare Clarkston, GA
Receptionist
o Delivered professional service by greeting and assisting parents and
visitors in a friendly manner.
o Responsible for opening and/or closing the daycare facility.
o Handled and distributed all incoming and outgoing mail.
o Collaborated with staff members on special projects and events.
o Asisted with incoming calls.
o Maintained inventory of office supplies.
o Planned educational lesson plans.
Professional References
Available upon request.