Management Manager

ILEANA ONOSE

B.A., M.Ed. * De Quincy Blvd.

Toronto, ON M3H 1Y5

Tel/ Fax: 416-***-****

Mobile: 416-***-****

E-mail: ************@*****.***

PROFILE SUMMARY:

Property Manager with more than 15 years experience in the real estate and property management industries,

overseeing, managing and directing entire operations of shared facilities, recreation centers, commercial and

residential properties.

KEY SKILLS:

Property operations management, including contracting, leasing and insurance, owner/tenant relations, sales,

acquisitions, maintenance and physical condition inspection.

Financial operations and asset management, including processing and monitoring property payables,

reducing costs, and developing annual budgets

Human resource management, including hiring, managing and evaluating site personnel

Legal and risk management, including developing and implementing a risk management program, and a close

familiarity with city and provincial laws, codes, regulations, policies and taxes, including the Condominium Act

and Tenant Protection Act

Marketing and leasing management, including administering leases and communications with owners and

tenants

Client services and communications management, including a key ability to deal efficiently and diplomatically

with individuals of diverse cultural backgrounds

Quick and calculated decision-making skills, striving to meet client expectations while keeping true to

management norms and policies

Time management, including successfully and creatively managing several projects simultaneously and

meeting all deadlines

Computer application skills, including many computer applications, records management and administration

programs.

LANGUAGE SKILLS:

Fluent in English, French, and Romanian

WORK EXPERIENCE:

ICC Property Management (Toronto, ON) 2014 - Present

Property Manager – Luxury Condominiums Shared Facilities and Recreation Centre

Prepare annual operating budget and other financials, including monthly operating statements

Negotiate and monitor shared facilities service contracts (Life Safety System, cleaning, superintendent,

HVAC system, Recreation Centre facilities monitoring and supervision, snow removal, pest control, sprinkler

system, amenities, concierge, surveillance system and security patrol, parking enforcement, building

insurance, etc)

Oversee regular maintenance and repairs of common property, including negotiating service contracts and

determining capital expenditures for: security services and parking enforcement, HVAC system maintenance

services, surveillance cameras, fire alarm monitoring system, fire alarm system testing and inspection,

building and facilities, parking lots, landscaping, outside lighting, signage, fences and railings, indoor and

outdoor swimming pool, exercise room and all other Recreation Centre facilities, etc.

Supervise, monitor and keep close communication with contractors during major projects: LED Lighting into

garage, waterproofing membrane and expansion joints repairs, building structure deficiencies maintenance

and repairs, landscaping improvements and flower planting, improvements to safety and sec urity of the

property.

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Monitor all complex activities and ensure compliance with provisions of the Condominium Act, the

Corporations’ Declaration, rules, by-laws and codes

Manage existing administration, operations and security programs, thereby ensuring optimum building

performance.

Ensure payment of the complex shared facilities expenses, process purchase orders and invoices, and

issue cheques

Purchase and/or renew adequate insurance coverage, and process of any claims

Supervise superintendent and contractor activity

Collect all technical details and make presentations to the shared facilities committee regarding contractors’

proposals for all major improvements and renovation projects.

Prepare and update Reserve Fund Study document

Attend all committee meetings and present management report and contractor proposals, review financial

statements, and advise the committee as necessary

Responsible for landlord/tenant and public relations, as well as keeping permanent communication between

owners and committee members

Lease and ensure supervision of party room

Collaborate with corporation lawyer: legal opinion letters, legal assistance, etc.

Assessment of shared facilities components in order to maintain and grow property value

Larlyn Property Management (Toronto, On) 2013 - 2014

Senior Property Manager - Luxury Residential and Commercial Properties

Team leader in the start-up of this building and collaborated with Tarion

Prepared and managed both capital and annual operating budgets

Negotiated and monitored building service contracts (Life Safety System, cleaning, RSD, HVAC system,

snow removal, pest control, amenities, elevators, concierge, surveillance system and security patrol, parking

enforcement, building insurance) reducing costs and exceeding clients expectations

Planned and managed building maintenance programs through third party contractors

Performed PDI for units and common areas with the developer

Monitored BAS (Building Automation System)

Monitored all complex activities and compliance with provisions of the Condominium Act, the Corporations’

Declaration, rules, by-laws and codes

Managed existing administration, operations and security programs, thereby ensuring optimum building

performance

Attended developer Board meetings and served as the prime contact to the Board of Directors resulting in

streamlined and efficient communications

Assisted with organizing property events (parties, film shootings, etc.)

W elcomed, registered and accommodated new residents in a high end, under construction building

Pro-House Property Management (Toronto, ON) 2012 - 2013

Property Manager – Condominiums, High and Low Rise buildings, Townhomes Complexes and Recreation Centre

Accurately and efficiently prepared annual operating budget and other financial statements including monthly

operating statements using Yardi Voyager

Ensured timely payment of expenses, processed purchase orders and invoices, and issued cheques.

Maintained accurate accounting records for condo fees, utilities and all operational expenses

Negotiated new and/or renewals of insurance coverage, ensuring adequate coverage provided and

processing any claims

Ensured maintenance and repairs of common property, thorough negotiation of service contracts and

determination of capital expenditures

Supervised superintendent and contractor activity to ensure quality of work received met requirements

Analyzed and presented contractor proposals to Board of Directors for all major improvements and

renovation projects and make recommendations

W rote newsletter and/or property notices, including notices to all condominium unit owners regarding the

Annual General Meeting and any special meetings, together with proxies and meeting agenda

Prepared and updated Reserve Fund Study document

Provided attendance at all Board of Directors meetings, shared facilities committee meetings, presented

reports and advised the board and committee as necessary

Responsible for landlord, tenant and public relations, as well as maintaining on-going communication

between owners and Board of Directors

Leased/ renewed lease of commercial suites, increased occupancy over target, and increased revenue

Collaborated with the corporation lawyer to prepare: notice of lien, legal opinion letters, legal assistance, etc.

Assessment of corporation assets and facilities in order to maintain and grow property value

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2007 – 2012

Taft Forward Property Management Group (Toronto, ON)

Property Manager – Condominiums, High and low rise buildings, Townhomes complexes and Commercial

Prepared monthly operation statements and annual operating budget

Ensured payment of expenses, process purchase orders, invoices and issued cheques

Kept accurate accounting records for condo fees, utilities and all operational expenses

Purchased and/or renewed adequate insurance coverage, and processed claims

Negotiated all maintenance services contracts as summer and winter maintenance services contracts,

security services and parking enforcement agreements, HVAC system maintenance services contracts, fire

alarm monitoring system contract, annual fire alarm system testing and inspection contract, building

maintenance contracts elevators maintenance, repairs and improvements contract, garbage and recycling

collection contract, security cameras, etc.

Supervised superintendent and contractor activity

Collected all technical details and made presentations to the Board of Directors and committees of the

contractors’ proposals for major improvements and renovations projects

Drafted newsletter or property notices, including the provision of notices to all condominium unit owners of

the annual general meeting and any special meetings, together with proxies and meeting Agendas

Prepared documents for first-year performance audit, reserve fund study updates

Attended all Board of Directors meetings, shared facilities committee meetings, prepared Minutes, presented

reports and advised the Board and Committee as necessary

Oversaw leasing of vacant commercial suites

Landlord, tenant and public relations

Monitored all activities of complexes and complied with provisions of the Condominium Act, the Corporations’

Declaration, Rules, By-laws and Codes

Kept permanent communication between the owners, Board of Directors and the Developer

Communicated with the corporations’ lawyer: notice of lien, legal opinion letters, legal assistance, etc.

Supervised, monitored and kept close communication with contractors during major projects: make up air unit

and cooling tower replacement, elevators improvement, conversion of heating system from electrical to gas,

waterproofing membrane and roof replacement, etc.

Re/Max Realty and Weiss Realty (Toronto, ON) 2002 - 2006

Real Estate Agent

Assisted clients with property sales and development

Prepared legal documents including listings and sales contracts

Provided legal, economic and market advice to current and prospective clients

Ensured terms and conditions of agreements are met

Maintained and liaised with clients, building relationships with clients to encourage returning business

Coordinated property closings and oversaw document signing

Analyzed market trends to determine competitive market prices

City Hall – Public Domain Direction and Governmental Property Management (Bucharest, Romania)

Public Relations Office Manager

Client relations, provided service and assistance to new and existing clients

Negotiated contracts

W orked independently or in a group to analyze and improve efficiency of the services

Served as department spokesman for media contacts about service outages

Data management and records retrieval

File management and maintenance of records on an ongoing basis

EDUCATION:

Ontario Real Estate Association (OREA) - Real Estate College (Toronto, ON)

Real Estate Agent

University of Physical Education and Sport (Bucharest, Romania)

Bachelor of Arts in Physical Education

Master of Education in Sports Psychology

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