Customer Service Administrative Assistant

Christina M. Rullo

*** ** ************ ******, *** 4A

Kew Gardens, NY 11415

c: 917-***-****

e: ************@*****.***

ch

SUMMARY

Over ten years of experience in the administrative role, in the areas of investment banking, insurance, manufacturing, public

transport and medical. Highly skilled in customer service, phone support, payment control, appointments, filing and office

declutter. As a hard worker, fast learner, and reliable team player, I also possess sharp mindedness and excellent

organizational skills. I offer a positive demeanor to make our clients feel at ease. I am extremely personable and

approachable which contributes to a warm environment.

OBJECTIVE

An ideal environment is one in which can actively contribute to the success of the company, become a vital part of the

I

organization, and advance my administrative skill set, whether through practical application or innovation. I strive for

continuous professional growth, preferably into an influential office managerial role.

PROFESSIONAL EXPERIENCE

July 2014 March 2015

Front Desk Receptionist/Administrative Assistant

Dr. Stuart J. Froum, DDS New York, NY

Stuart J. Froum, DDS is a Diplomate of the American Board of Periodontology. He earned his dental doctorate from New York

University College of Dentistry after graduating with a BA from Brooklyn College. Dr. Froum then completed a general

dentistry internship at Brooklyn Veterans Administration Hospital and a periodontal residency at New York Veterans

Administration Hospital. e is a dental implant specialist offering a wide variety of dental services in Manhattan and greater

H

NYC.

Handled bank transactions (depositing/cashing checks for office)

Setup/confirmed client appointments via telephone and email

Greeting/verification of appointments at check in and payment collection/followup visits at check out

Setup and verification of statements and invoices for payment

Prepared clients charts for next day appointments

Managed office supply inventory

February 2010 July 2014

Front Desk Receptionist

Wexler Dermatology New York, NY

Wexler Dermatology is an establishment that offers services and procedures under the following categories: Medical

Dermatology, Cosmetic Dermatology and Cosmetic Surgery. The doctors are an award winning, published and televised

organization which shows the quality of company and the broad range of surgical training and research experience present at

this accredited facility.

Discrete customer treatment care of high profile clients

Supported a 11 line phone system

Setup/confirmed client appointments

Checked in/out of clients via PowerBooks

Reconciliation of register/payments

Managed skincare product inventory

Managed office supplies

Responsible for creating an organized call process to notify patients of canceled appointments

Involved in the training of new personnel

October 2008 – July 2009

Receptionist/Personal assistant

Dr. Debra Jaliman Dermatology New York, NY

Dr. Jaliman, known as one of the top board certified dermatologists in the nation, is an expert in the field of cosmetic and

medical dermatology. She is celebrated for the customized care she provides only the most cutting edge advances in cosmetic

dermatology. Dr. Jaliman is an American Academy of Dermatology (AAD) Spokesperson.

Answered phones

Greeted visitors

Setup and confirmed appointments

Checked in/out clients

Filed/updated medical charts

Responsible for client health insurance database

Running personal errands for the doctor

Esthetician/Laser removal technician October 2006 – September 2008

Laser Cosmetica New York, NY

Laser Cosmetica is a leader in the laser hair removal industry and have partnered with certified plastic surgeons. Laser

Cosmetica is a stable company which conducts frequent training sessions with leading physicians in the field, emphasizing

safety protocols and techniques.

Knowledge of Cutera 1064 and Prowave 770 lasers

Answered phones

Performed laser hair removal treatments

Conducted photo facials, tissue tightening, Glycolic and TCA peels, and microdermabrasion

Setup appointments for clients.

Specialized in caring for previously scarred or blemished clients

Sold skincare products and additional packages to clients as part of spa services.

Receptionist/Clerical February 2005 October 2006

EVG Inc. New York, NY

EVG develops, designs, and builds machinery for the production of welded wire mesh and the processing of reinforcement bars

for concrete.

Sorted and distributed emails/snail mail

Answered reception phones

Greeted visitors

Responsible for sending purchase orders to headquarters for fulfillment

Sent follow up purchase order statements to clientele

In charge of catering for conference meetings

Software Skills

MS Office (Word, Excel, PowerPoint and Outlook)

Google products (Gmail, Docs, Hangouts)

Web usability

Adobe Acrobat

CPR certified (2015)

Interests

Self improvement reading

Art, specifically ceramic painting

Contact this candidate