Supervisor Customer Support

Don C. Macasaet

*** ***** ***, ***. *

Jersey City, NJ 07305

Cell: (646) 730 - 1513

Email: ***.********@*****.***

SKILLS & QUALIFICATIONS:

. Work well without supervision

. Bilingual English/Tagalog with the ability to translate

. Ability to prioritize and remain focused on the essence of an issue

. Excellent with customer support services

. Skilled at learning new concepts quickly while working well under

pressure

. MS Word, Excel, PowerPoint, Publisher

EXPERIENCE:

05/2002 - 12/2014 The Mercer Hotel

New York, NY

Houseman, Linen Person, Room Attendant, Overnight Houseman

. Responsible for the cleanliness and maintaining overall appearance of

guest [pic]rooms.

. Mopping floors as needed.

. Sweeping and [pic]vacuuming floors and carpets.

. Cleaning and dusting appliances, room decorations, and structural

surfaces (e.g. window sills, wall fixtures, vents).

. Brushing, dusting, [pic]vacuuming, and polishing furniture.

. Cleaning tubs, showers, sinks and bathroom items.

. Making beds and changing linen.

. Replenishing guest amenities and supplies.

. Removing used guest amenities and trash.

. Reporting maintenance problems, lost and found articles, or special

room problems (e.g. pets in the room) to a supervisor.

. Checking for damaged linens.

08/97 - 08/2000 Park Royal Hotel

Sydney, Australia

Supervisor for Training Room Attendant

. Manage the day-to-day activities of the housekeeping department.

. Plan, schedule, and organize work to ensure proper coverage.

. Communicate and enforce policies and procedures.

. Ensure all staff are properly trained and have the tools and equipment

needed to effectively carry out their respective job duties.

. Develop and implement procedures for managing quality of housekeeping

and laundry services.

. Control expenses within all areas of housekeeping.

. Participate in the preparation of the annual departmental operating

budget and financial plans which support the overall objectives of the

hotel.

. Conduct pre-shift meeting and review all information pertinent to the

day's activities.

. Establish par levels for supplies and equipment.

. Replenish shortages and other business supplies for daily business.

. Promote teamwork and quality service through daily communication and

coordination with other departments.

. Assist with deep cleaning projects and assist housekeeping staff

during unanticipated rush periods.

08/2000 - 08/2001 Caf Italia International Airport

Sydney, Australia

Stock Person

. Clean and maintain supplies, tools, equipment, and storage areas in

order to ensure compliance with safety regulations.

. Compile, review, and maintain data from contracts, purchase orders,

requisitions, and other documents in order to assess supply needs.

. Determine proper storage methods, identification, and stock location

based on turnover, environmental factors, and physical capabilities of

facilities.

. Examine and inspect stock items for wear or defects, reporting any

damage to supervisors.

. Keep records on the use and damage of stock or stock handling

equipment.

. Mark stock items using identification tags, stamps, electric marking

tools, or other labeling equipment.

. Pack and unpack items to be stocked on shelves in stockrooms,

warehouses, or storage yards.

. Prepare and maintain records and reports of inventories, price lists,

shortages, shipments, expenditures, and goods used or issued.

. Prepare products, supplies, equipment, or other items for use by

adjusting, repairing or assembling them as necessary.

. Issue or distribute materials, products, parts, and supplies to

customers or coworkers, based on information from incoming

requisitions.

EDUCATION:

1995 - 1997 FEU University

Manila, Philippines

Bachelor of Science in Management

2001 - 2002 STI College

Manila, Philippines

Computer Technician

REFERENCES:

Epraim Cardenas

Housekeeping Supervisor - Mercer Hotel

Tel no. 917-***-****

Jai Ford

Head Engineering - Mercer Hotel

Tel no. 646-***-****

Contact this candidate