Customer Service Sales

C ARLOS H. VALDEZ

Address: **** ******** **. ******* ** 77023 * Phone: 832-***-**** * Email:

******.*******@*****.***

SUMMARY

• High energy, results-driven professional with a history of consistently exceeding sales goals.

• Adept at quickly creating and managing profitable business and consumer relationships with

clients at all levels, including affluent consumers and community business leaders.

• Proven branch leadership and team-building skills.

• Experienced progressive sales and management career growth within the top largest financial

i nstitution in the Houston area.

• Performance highlights included:

o Consistently ranked within the top 20% of sales staff state wide

o Achieved top ten sales ranking corporate-wide (out of 195 personnel) and acknowledged as top

p roducer Business Banker of business loans and deposits.

o As a Small Business Relationship Manager, consistently grew revenue of operations 20% by

i ntroduction and installing a strong consultative-selling focus

A reas of Expertise:

Revenue & Profit Growth Consultative Sales Relationship Management

B usiness Development Account Management Credit and Deposit Products

Financial Services Treasury Management Business and consumer

Lending Loss prevention Regulatory Banking Compliance Customer

Service

PROFESSIONAL EXPER IE NCE

Februa ry 2010 – Present Bravo, Golden & Moore, I nc. – Houston,

TX

V. P. Sales and M a rketing

• Developed opportunities for acquisitions and business relationships

• Managed a portfolio of business clients

• Prospect to bring in new business customers and developed work centers of influence to expand

t he customer base.

• Manage the communications and project interfaces to see that the appropriate parties and

team members are kept informed and have sufficient information to assess project success

• Proactive assistance with all business clients in need of professional accounts receivable and

loss prevention management.

July 2007 – December 2009 Washington Mutual Bank/Chase Bank –

H ouston, TX

Small Business Relationship M anager

• Managed a portfolio of small business clients

• Profile new and existing customers to execute cross-sell of deposits, credit, convenience and

personal banking products to generate portfolio growth and quality referrals

• Developed opportunities for business acquisitions / relationships

• Open and service all types of bank accounts for new and existing customers

• Reviewed clients portfolio performance to minimize attrition and maximize retention

• Coach and mentor the entire branch team to uncover sales opportunities among both current

and potential business customers

• Successful development of proactive centers of influence, network contacts and community

f unctions

November 2005 – August 2006 Capita l One Bank, N.A. – Houston, TX

Business Banking Officer

• Managed a portfolio of small business clients

• Open and service all types of bank accounts for new and existing business clients

• Reviewed clients portfolio performance to minimize attrition and maximize retention

• Initiated and executed potential client presentations

• Promote sales through cross-selling and customer service

• Responsible for the sale and administration of all banking products and services to include

quality deposits, business loans, treasury management products to generate portfolio growth and new

client acquisitions

• Consistent engagement with various civic and community functions to enhance its banking

i nstitution image and develop additional business

September 2001 – November 2005 JP Morgan Chase – Houston, TX

Small Business Relationship M anager

• Managed the sales and service of an existing portfolio of business clients

• Develop and maintain consistent portfolio growth

• Promote sales through cross- selling and customer service

• Achieve and exceed deposit and loan production goals

• Responsible for the sale and administration of all banking products and services to include

quality deposits, business loans, treasury management products to generate portfolio growth and new

client acquisitions

• Successful development of proactive centers of influence, network contacts and community

f unctions

C ERT I F ICAT IO NS

• Group 1 License

ED UCAT IO N

• June 1993 H ouston Community College - GED Houston, TX

• August 1987 – December 1989 Universidad Autonoma de Nuevo Leon,

M exico

Accounting and Business Administration

• Excellent writing and communication skills (English and Spanish)

Contact this candidate