Customer Service Operator

MATTHEW NEGRON

**** *** ******** ****, ***** Oak, NY 10588 (C) 347-***-**** ***************@*****.***

Professional Summary Organized Truck Driver with proven track record of delivering within specified time frames. Customer-focused and strong communicator with the ability to effectively interact with others. Quick learner with management potential. Skills

● Class C Commercial Driver's License

● Trained in safe driving techniques

● Commercial driving expertise

● Safe driver in adverse conditions

● Defensive driver training

● Comfortable with overnight runs Work History

Education

● Map reading and navigation skills

● Familiarity with DOT regulations

● Customer-oriented

● Adept at recordkeeping

● Knowledge of state roads and highways

● Organized

Tow truck operator Crown Towing – 1615 McDonald Street Bronx NY 10461

● Safe and efficient operation of wheel lift and flatbed tow trucks.

● Maintained compliance with company standards to perform all activities.

● Informed supervisors when machines needed major service.

● Provided outstanding customer service.

● Used forklifts to hoist car parts to flatbed trucks.

● Invoiced, collected monies due and settled accounts each day.

11/2011 to 02/2014

Tow truck operator, dispatcher Paulino Towing – 1040 Bronx River Ave Bronx NY 10472

● Maintained positive relationships with all customers.

● Dispatched requests for tow operators to customer location within the tri-state area.

● Operated wheel lifts and flatbed tow trucks.

● Operated wide variety of equipment including power saws, grinders, forklift and basic hand tools.

● Correctly marked invoices and clearly noted returns and shorts.

01/2009 to 12/2011

Tow truck operator Don-Glo – 409 West 218th Street New York, NY 10034

● Changed tires for customers in city streets.

● Used lock out kits to allow entry into vehicles with keys locked inside.

● Jump started dead car batteries as well as pull starts for tractor trailers.

● Accurately completed service reports and invoices. .

● Communicated customer complaints, requests and feedback to company management.

01/2006 to 12/2009

Delivery/pre-loading Daily News – 125 Theodore Conrad Drive Jersey City NJ

● Loaded truck and properly secured items to prevent damage during transportation.

● Completed on-time deliveries by choosing the most efficient routes.

● Submitted receipts and money received from deliveries at the end of each shift.

● Drove company truck for local and intra-state pick-ups and deliveries.

● Operated heavy material handing equipment such as fork trucks and cranes.

● Worked overnight shifts during peak periods.

01/2003 to 09/2006

GED: Lehman High School - Bronx, NY

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