Customer Service Medical

JANET MEGWA

*** ******** ***** #*, ********, CA *4547

510-***-**** (Mobile); ********@*****.*** (Email)

OBJECTIVE

To secure a position as a Medical Office Associate that can utilize my

skills and abilities.

EDUCATION

Associate of Science in Medical Assisting and Office Technician with Honors

in May 2013

Contra Costa Community College, San Pablo, California

Bachelor of Arts in Psychology in June 2006

California State University, East Bay, Hayward, California

Associate of Arts in Liberal Art in December 2004

Contra Costa College, San Pablo California

CERTIFICATE

Basic Life Support for Health Care Providers in September 2014 to September

2016

Safety Training Seminar, Walnut Creek, CA

Medical Terminology Certificate in May 2011

Contra Costa College, San Pablo, CA

HIGHLIGHTS OF QUALIFICATION

. Knowledge of application to Health Connect

. Strong medical terminology knowledge

. Excellent Customer Service

. Ability to read, write, understand & follow oral & written

instructions

. Ability to multitask

. Revenue Collection

. Exercises good judgment

. Maintains strict confidentiality

. HIPAA compliance

WORK EXPERIENCE

MEDICAL ASSISTANT INTERN IN MEDICINE (August 2012 to May 2013)

Kaiser Permanente, Oakland, California

. Interviews patients, measures vital signs, and collect other pertinent

information as required by department.

. Prepares treatment rooms and patients for examination

. Performs clinical/technical skills specific to the department

. Ability to read, writes, and comprehend medical information

. Use KP Health Connect and other information systems to document all

pertinent data and outcomes of patient care according to standardized

procedures and policies

. Familiarity in documenting in an electronic medical record system

. Greet all patients/family members with eye contact and smile.

. Always interact in a professional manner, and with positive attitude

. Able to multi-task and perform in a team environment.

. Maintain confidentiality, adhering to all HIPAA guidelines/regulations

. Possess strong computer skills as well as written & verbal

communication skills.

CARE GIVER (February 2007 to May 2008)

In Home Supportive Service, San Pablo, California

. Provide care to a patient with chronic illnesses

. Give assistance to the patient in performing daily activities

. Accompany patient to doctor's visit

. Give medication to patient

. Assist patient with daily care

FOOD SERVER (June 2005 to March 2006)

Chart Wells in Hayward, California

. Prepare and serve food

. Clean and sterilize dishes, facility and kitchen equipment

. Responsible for following safety guideline

. Provide excellent customer service

. Great Team Worker

. Help train new employee in job duties

. Assist in organizing received inventory in freezer

RECEPTIONIST/ASSISTANT MANAGER (April 2004 to August 2004)

East Bay Driving and Traffic School, San Pablo, California

. Provide office assistant and office management

. Perform Sales work

. Collecting Revenue

. Responsible for all appointment booking for clients driving lessons

. Help train new employee

. Provide excellent customer service for clients

. Handle all complaints from clients and co-workers

. Perform booking keeping and data entry into excel

. Use Microsoft office (word processing and excel)

GRILL COOK (November 2002 to August 2003)

Sodexho, Davis, California.

. Follow food safety guideline

. Perform all grill cooking

. Great time management

. Excellent at problem solving

. Provide excellent customer support

. Great Team Worker

. Monetary transaction

SUMMER YOUTH IN RESPIRATORY CARE (June 2001 to August 2001)

Kaiser Permanente, Richmond, California.

. Provide support for co-workers and patients

. Coordinate care with the respiratory therapists

. Perform data entry and use word processing

. Filing, photocopying, book keeping and faxing

. Schedule all appointment

. Prepare patients to be seen by specialist

. Answering phone calls in a friendly and professional manner

Contact this candidate