Customer Service Technician

Profile

I am currently a new resident to Pennsylvania looking to further my continuing education in the field of engineering mechanics. I have a passion for repairing and fixing things that are beyond the patience of most individuals as I enjoy a challenge. My prior experience in customer service has allowed me to be dedicated and loyal to performing a job which not only meets but exceeds the needs of my customers. I am seeking a job which will allow me to continue to grow and enhance my skills and offer new innovative ways to be successful.

June 2010 December 2014

Assistant Sales Manager, Oculis Azadea Group: Qatar, Doha

I managed an optical store of designer sunglasses. Some of my responsibilities included but were not limited to maintaining monthly sale quotas, completing monthly inventory, organizing employee training sessions, managing employee schedules, managing shipping and receiving and completing store orders. I also served as an employee translator for english and french speaking customers in the Gulf region. One of the most important qualities that I possess from working in Qatar as well as in sales is always striving to provide exceptional customer service.

June 2009 June 2010

Aircraft Technician/Assembly, Airbus Airlines

As a staffed technician, I assembled the structural parts of different Airbus airplanes including the popular Airbus A380.

Jan 2008 January 2009

Technician/Parts Mechanic, Nasir Automotive Parts, Tunis, Tunisia

At Nasir Automotive, I manufactured and fabricated the parts of different automotive cars. Many of the spare parts were used for German, Japanese cars.

Job Title, Company Name; City, State 2003–2005

Education

Borg Al Cedriya High School and Trade School, Tunis, Tunisia High School Diploma and completed 2 additional years for an Associates Degree in Technician Mechanics, 9/1/2006-7/14/2008

Skills:

Computer Literacy: PC, MAC as it relates to Windows 2010. Internet search/navigation/troubleshooting/Computer formatting.

Languages Spoken and Written: Arabic, French, English, Italian (basic beginner for speaking only)

References

Available upon Request

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