Customer Service Manager

LARRY ANDREW COCHRAN

.**** CR **** Tenaha Tx. **********@*****.*** . 936-***-****

To acquire a position in a growing company that will allow me to

utilize my business skills and display my willingness to learn. To

demonstrate my hands on experience with a reputation for dedication,

creative problem solving, and outstanding customer service.

9/13 - 6/14 Warehouse Manager Teco-Westinghouse

Des Moines, Ia

Supports staff ensuring daily requirements for customers are met.

Assigns daily task to team members, to ensure all daily requirements

for customers and corporate are met.

Schedules all inbound and outbound delivers, along with processing all

paper work for delivers.

Ensures daily counts are completed daily, documents any discrepancies

with reports of inventory history.

5/12 - 9/13 Customer Logistics Manager Ryder Logistics

Chattanooga, Tn

. Supports Team Leader(s) ensuring daily requirements are met for

VW production.

. Guides Team Leaders by giving direction gathered from daily

meetings with VW Team.

. Supports the Receiving and Shipping departments by ensuring

suppliers are unloaded by demand of production for the shift.

. Ensured that GLT orders where picked and shipped to VW in a

timely manner to support production for VW.

. Meets with the VW Team daily to ensure demands are being met for

production and use creative problem solving to ensure that

customer's goals are reached.

2//08 - 5/12 Production Supervisor Van Rob/Kirchhoff

Manchester, Tn

. Supports Team Leader(s) ensuring daily production requirements are met

while maintaining high standards of quality in a safe working manner.

. Guides, trains and directs Team Leaders by giving clear direction (Key

Result Areas) taken from the Team Steering Committee's Plan without

taking ownership by getting indirectly involved.

. Stimulates the problem-solving process by empowering and motivating

others to make improvements - highlighting opportunities/possible

solutions (dropping seeds).

. Ensures all resources are effectively utilized to maximize all value-

added activities that support the overall Steering Committee's Business

Plan with high emphasis on customer satisfaction.

. Ensures all employees have been given the necessary tools to perform

duties, i.e. personal protective equipment, small tools etc. and

completes requisition forms as required for such tools.

. Conducts annual development reviews for all direct reports clearly

stating each person's major duties and responsibilities, main objectives,

direct customers (interior and exterior), including areas requiring

improvement/development.

. Prepares and monitors departmental budgets and capital requirements.

. Evenly allocates overtime and manage all vacation requests taking into

consideration customer requirements.

. Responsible for area efficiency, scrap, rework, staffing (direct and

indirect) and equipment utilization. Conducts root-cause analysis on

scrap report and provides recommendations on scrap reductions and

quality results to management.

. Monitors paperwork at each workstation for accuracy and follow

through, e.g., SPC charts. .

6/22/2007-1/10/08 Harris County Toll Road Houston, TX

. Responsible for keeping track of inventory items

. Do all receiving and shipping of all incoming and outgoing freight.

. Talk to vendors and maintain a good working relationship with them.

. Supply Toll Plaza with items as needed.

10/2005 - 5/4/07 Maintenance Mechanic Shaw Global Energy

Deer Park, TX

. Responsible for maintaining and servicing chlorine cells.

. Helping on start ups and shut downs.

. Responsible for all safety checks and time paperwork.

09/2003 - 07/2005 Warehouse Asst. Mgr. Guardian Building

Products Houston, TX

. Responsible for all team members schedules, overtime, and vacation

time

. Receiving and shipping of all incoming and outgoing freight.

. Keeping up with inventory and quality control

. Scheduling trucks for pick ups and deliveries

2012 - 2013 Forklift Trainer

Chattanooga, Tn

2011 -2013 First Responder (Red Cross)

Chattanooga, Tn

2001-2003 San Jacinto

College Houston, TX

2001 Life Christian

Academy Houston, TX

High School Diploma

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